Job description
Company Overview:
PartsBase Inc. is the world’s largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.
PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.
Life at PartsBase:
One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other’s successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
About the Role
We’re seeking a results-driven International Customer Success Manager to focus on strengthening relationships with our global clients while driving revenue growth within existing accounts. In this role, you will be responsible for managing renewals, identifying upsell and cross-sell opportunities, and ensuring customer satisfaction through consistent engagement and support. Your ability to deliver strong presentations, conduct multiple daily calls, and collaborate across teams will be key to your success.
Key Responsibilities
Renewal Management: Proactively manage contract renewals to minimize churn and ensure continuity of service.
Upsell & Cross-sell: Identify and act on opportunities to expand product and service adoption within existing accounts.
Client Relationship Management: Build strong, trust-based relationships with global clients and key stakeholders.
Revenue Growth: Develop and execute account strategies that drive increased value and growth across international accounts.
Outbound Engagement: Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement.
Presentation Delivery: Deliver compelling presentations and product demonstrations tailored to diverse international audiences.
Cross-functional Collaboration: Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies.
Account Health & Reporting: Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations.
Qualifications
2+ years of experience in a full sales cycle or customer success role, preferably in a B2B SaaS environment
Aviation industry experience preferred
Full professional fluency in English and Spanish (spoken and written)
Experience managing renewals, upselling, and cross-selling
Comfortable making a high volume of customer calls and delivering effective presentations
Excellent verbal and written communication skills
Strong negotiation and objection-handling abilities
Analytical and organized with strong multitasking skills
Resilient, proactive, and goal-oriented
Ability to work both independently and collaboratively in a fast-paced, global environment
Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)
Preferred Traits
Energetic and self-driven
Adaptable to changing priorities and international client needs
Data- and results-oriented
Coachable with a continuous improvement mindset
Detail-oriented with excellent follow-through
A skilled communicator and strong listener
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
