Job description
OUR COMPANY
RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration: automating regulatory intelligence with curated content and actionable insights, smart documentation and a connected community of over 1,700+ subject matter experts for streamlined regulatory execution globally. RegASK augments Regulatory Affairs teams, combining AI efficiency and community-driven intelligence to streamline compliance across the product lifecycle. The RegASK team is highly diverse, with more than 10 nationalities across 3 continents, entrepreneurial and very agile. We are currently recruiting highly motivated individuals to expand its team and support its ambitious growth plans.
If you are a doer who enjoys working across industries and continents, autonomous in your working style, and eager to problem solve, we would love to hear from you.
POSITION OVERVIEW
As a Customer Success Manager at RegASK, you will be responsible for driving client adoption, engagement, and satisfaction across your portfolio of enterprise clients. You will serve as the trusted advisor to customers, ensuring they derive maximum value from RegASK’s AI-driven regulatory intelligence platform. This position requires a strategic thinker who can effectively collaborate with product development, sales, and customer enablement teams to drive customer engagement, retention, and advocacy. This role is ideal for someone with a strong client-first mindset, experience in SaaS or regulatory domains, and a passion for delivering measurable impact.
Responsibilities:
- Cross-Functional Collaboration:
- Collaborate with content, product, sales, and customer enablement teams to achieve a cohesive customer success plan and strategy
- Ensure alignment of customer success initiatives with overall business goal
- Customer Lifecycle & Value Realization Management:
- Support the entire customer lifecycle, from onboarding through to ongoing engagement and support
- Drive achievement of key operational metrics, including Time to Value (TtV), Customer Health, Adoption, Renewal Likelihood, Upsell/Cross-Sell potential, Net Retention Rate, and Churn Reduction
- Design and implement initiatives to maximize customer value and accelerate product usage
- Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
- Maintain clear and timely records of customer status and progress toward key success milestones
- Work closely with Account Teams/Sales to identify new opportunities and upsell potential while smoothing any issues putting renewals at risk
- Product Feedback Loop:
- Establish a feedback loop between customers and the product team, ensuring customer insights inform product development
- Work closely with the product team to prioritize feature requests and enhancements
- Sales Enablement:
- Collaborate with the sales team to ensure a seamless handover of accounts and alignment on customer success strategies
- Provide sales teams with the necessary tools and resources to communicate the value of our products effectively.
- Customer Advocacy:
- Identify and nurture customer advocates to participate in case studies, testimonials, and other promotional activities
- Leverage customer success stories for marketing and sales initiatives
Requirements:
- Based in Europe or US to support EMEA & NA clients
- Bachelor’s degree in Business, Marketing, or a related field.
- 3 to 5 years of experience in customer success or related roles within a B2B SaaS domain.
- Experience within the Regulatory/Compliance domain will be an added advantage.
- Excellent communication and interpersonal skills with strong customer-centric mindset
- Experience using CRM, CS platforms (e.g., Salesforce, HubSpot, Zendesk, Jira, Pendo), or knowledge of regulatory workflows.
- Strong growth mindset, analytical and problem-solving abilities
- Startup experience will be an added advantage
What We Offer:
- Flexible working arrangements (remote)
- An opportunity to drive impact at the intersection of AI, SaaS, and regulatory intelligence.
- Continuous learning and professional development
How to Apply:
If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Customer Success Manager, please submit your resume for consideration.
We appreciate all applications, but only selected candidates will be contacted for an interview.
Thank you for considering joining the RegASK team. We look forward to reviewing your application!
