Job description
At StarTree we’re a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
Role : Costomer Success Manager
Work location : US-Remote
About the role:
We are building our Customer Success Team and looking for passionate individuals who are obsessed with customer outcomes. As a Customer Success Manager, you will play a critical role in ensuring our customers are successful, engaged, and realizing the full value of the StarTree platform. You’ll serve as a trusted advisor, project manager, and customer advocate throughout the customer lifecycle.
Your core responsibilities will include:
- Customer Value Delivery: Ensure customers achieve their desired outcomes through adoption of StarTree solutions and realize measurable value from their investment.
- Trusted Advisor: Build strong relationships with customer stakeholders at all levels, including driving executive alignment and leading Quarterly Business Reviews (QBRs).
- Customer Experience Management: Establish regular touchpoints and feedback loops to proactively monitor customer health, track key milestones and deliverables, and address risks before they become issues.
- Project & Action Item Tracking: Use project management best practices to manage key deliverables, action items, and customer requests with precision and accountability.
- Cross-functional Collaboration: Partner closely with Sales, Marketing, Product, and Engineering to bring the voice of the customer to internal teams, influence product roadmaps, and identify expansion opportunities.
- Product & Technical Competence: Become proficient in the StarTree technology stack and develop a working knowledge of how our platform fits into customers’ data and analytics ecosystems. Maintain a strong willingness to learn new technologies, tools, and processes as our products and customers evolve.
- Advocacy & Retention: Champion the needs of your customers internally, and work to ensure high levels of satisfaction, retention, and advocacy.
Who You Are
- 4+ years of direct customer-facing experience in Customer Success, Account Management, or Customer Support, within a B2B SaaS or technical environment.
- Proven track record of improving customer satisfaction and driving account growth or renewals.
- Strong project management skills with the ability to manage multiple priorities, track deliverables, and keep stakeholders aligned and informed.
- Demonstrated experience leading QBRs and aligning with customer executives on strategic goals.
- Highly detail-oriented with excellent organizational and communication skills.
- Comfortable learning new technologies and developing technical competence to effectively support and guide customers.
- Exceptional ability to collaborate across internal functions including Sales, Product, Engineering, and Marketing.
- Comfortable working in a fast-paced, startup environment where you’ll help build and refine processes for scale.
- Prior experience in small to mid-sized companies is a strong plus.
About StarTree:
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information’s 50 Most Promising Startups and one of CRN’s 10 Coolest Cloud Computing Startup Companies of 2022!
