Job description
Join us as a Contract Customer Success Project Manager at the forefront of developing and delivering cutting-edge data and AI training. Our clients are large corporations and government divisions who partner with Data Society to up skill their teams. Our training audiences range from the highly technical engineer learning to code LLMs to the frontline employee working to improve their data and AI literacy. We help all teams to make data driven decisions and use AI to improve business outcomes.
You’ll project manage the creation and delivery of virtual and in person instructor led training programs and ensure that clients and learners are guided effectively throughout the process. Your role will involve managing important client touch points, scheduling and balancing the needs of subject matter experts and instructors, assessing client readiness and training needs, and tracking delivery timelines and training outcomes.
This is an exciting, fully remote part-time opportunity (~20 hours/week) open to candidates anywhere in the US. The role will start as a contractor with the possibility to convert to employment (full or part-time) after 6 months.
Responsibilities
Customer Success
- Act as the dedicated advocate for our clients, ensuring their needs are met and championing the learners’ success throughout their training journey.
- Manage the customer journey from pre-sale implementation planning through learning program completion, ensuring customer satisfaction goals and internal delivery timeline and budget expectations are met.
- Build strong relationships with clients which drive renewals and upsells, and coordinate with the sales team to engage with those opportunities.
Project Management
- Identify, scope, and track project timelines and coordinate team efforts, aligning the needs of the client to the schedules of the SMEs and instructors who develop and deliver the training content.
- Communicate across project teams using a variety of project management tools to ensure alignment and project delivery (including ClickUp and Jira).
- Participate in regular project review meetings and processes.
Data and Continuous Improvement:
- Be a data advocate by analyzing course data and developing easy-to-understand reports and visualizations for clients and team members.
- Suggest opportunities for improvement and work on special projects to improve internal or customer facing processes, as assigned.
Skills you bring
- 3+ years in a customer facing project management or operations role, ideally in education or client service-focused organizations.
- Experience using project management tools such as Jira or ClickUp.
- Excellent time management and project organization skills.
- Excellent written and verbal communication skills and the ability to manage customers through complex processes.
- Comfort with all Google and Microsoft Office applications.
- An interest in and willingness to learn about data and AI upskilling.
- Experience in a learning or teaching environment and/or experience with Learning Management Systems (LMS) is a plus.
EEO statement
At Data Society Group, we don’t just accept differences - we celebrate them, we support it, and we thrive on it for the benefit of our employees, our products and our community. Data Society is proud to be an equal opportunity workplace who is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Data Society does not accept unsolicited third party resumes.
