Job description
😎 Our Culture
Quantum Metric’s number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the Role
The customer success strategy intern will work with our Customer Success Strategy & Operations team to ensure timely completion of CS projects and undercover insights related to Quantum Metric’s enterprise clients. During this internship program you can expect to impact overall CS efficiency, collaborate with the team regularly, and develop an understanding of the Software as a Service business model.
🔧 Responsibilities
- Perform analyses of data related to customer usage and buying patterns
- Prepare and present presentations to relevant stakeholders
- Analyze open ended customer feedback and identify key insights
- Support the creation of reports and dashboards to be utilized by the team
- Collaborating with the team to ensure customer satisfaction and retention
- Perform system and document audits looking for patterns
💡 Requirements
- Excellent communication and interpersonal skills
- Strong organizational skills and an attention to detail
- Understanding of digital and web analytics
- Strong problem-solving skills and the ability to manage multiple tasks simultaneously
- Strong knowledge of Microsoft Excel and PowerPoint or Google Sheets and Slides
- Ability to learn fast and make a difference
- Experience with SalesForce CRM is a plus
- Education level: currently enrolled in a Bachelors program as a Junior or Senior, or recent graduate
🏆 Intern Perks and Compensation
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
12 week program with 20hrs / week
Weekly meetings with Internship Mentor
Flexible work environments
MacBook and awesome swag delivered to your door
Compensation: $20-25/hr, based on experience
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
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