Job description
At Veriff, our Customer Support Team is essential to delivering on our mission to create a safer, more trustworthy online world. As the first line of defense for our users, this team ensures every question, issue, and conversation is handled with care, speed, and expertise. We’re committed to building a world-class support experience that strengthens trust with every interaction.
Veriff is hiring a Customer Support Specialist for the USA. As a key part of our global support organization, you’ll serve as the voice of Veriff for customers across multiple industries and time zones. You’ll be responsible for resolving support tickets, answering technical and product-related inquiries, and collaborating cross-functionally with Product, Engineering, and Account Management to ensure a frictionless experience for our customers. We’re looking for someone who thrives in fast-paced environments, has a problem-solving mindset, and cares deeply about customer outcomes.
You’ll help us protect honest people online by:
- Serving as the front-line support for Veriff’s global user base
- Troubleshooting platform, product, and integration questions with accuracy and empathy
- Working cross-functionally to escalate product bugs or customer needs with context and clarity
- Educating users and customers by guiding them through our platform and processes
- Identifying patterns in feedback and helping improve internal documentation and knowledge base
- Ensuring all support conversations align with our tone, SLAs, and quality standards
You are the right future Veriffian for the job if you have/are:
- 1- 3 years in a customer support or customer-facing SaaS role
- Strong written and verbal communication skills (bonus if you speak Spanish or Portuguese!)
- Experience using tools like Zendesk, Intercom, or Salesforce
- A natural collaborator who thrives in a remote-first, global environment
- A passion for simplifying the complex and helping people succeed
- A self-starter mindset with a high sense of ownership and accountability
- Familiarity with identity verification, fraud prevention, or fintech is a plus
You’re an especially awesome match if you have/are:
- Experience supporting technical products or APIs
- Worked in a scale-up or fast-growing tech company
- Supported global customers across time zones or languages
Compensation:
The base salary for this role is $50,880 - $76,320. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
Eligible Locations:
California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington
Why Veriff?
We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include…
- Flexibility to work from home at our eligible locations in the USA
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- Private health insurance coverage to ensure you’re feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.
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