Job description
Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Responsibilities:
As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below
- Take incoming user requests (via telephone, email, chat…), log call details into case management systems, and provide response and resolution within SLA to customers
- Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
- Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
- Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
- Achieve sales goals set up every quarter while providing an excellent customer experience
- Logging and following up on orders or requests
- Capturing all required data elements in CRM as required by clients, policies, and products
To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:
- Have a native level of Italian (oral and written) and proficiency in English
- Have excellent communication skills coupled with empathy and team spirit
- Have the ability to adapt to unplanned situations in a methodical and organized way
- Strong customer service-oriented skills
In this role, you will have the benefits below:
- Competitive salary and performance bonus
- Work From Home in Portugal mainland – equipment provided by the company
- Meal allowance
- Full paid training on the company and the project you’ll be working on
- Career development programs, specialized courses, and language classes
- Free private health insurance after 6 months
- Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
- 1K welcome bonus paid in 4 installments
