Job description
Are you fluent in Czech/Slovak ?
Do you want to gain experience in Customer Service?
ManpowerGroup Greece, on behalf of its client, is looking for Czech/Slovak Speakers.
Our client is a global BPO leader in customer support providing customized strategies for innovative brands.
📌 Location: Athens
📍 Working Model: hybrid
🖋️You will be reporting to Customer Service Supervisor
What you will do:
As a Czech/Slovak Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat.
More specifically:
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call-handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Fluency in Czech/Slovak language (C1-C2 level).
Previous experience in customer service will be considered as an asset.
Tech savvy/Knowledge of MS office tools.
Proficient English Skills (Oral &Written).
Enthusiastic, patient, empathetic, multi-tasking and communicative.
Competitive Salary.
Indefinite Contract with the company.
Career Development Opportunities.
Participation in Private Medical Insurance Program.
Rewarding Bonus based on employee performance.
Laptop and headsets provided by the company.
Flexible working hours.
👥 Recruitment Process:
- If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
- As for the next steps, there will be 2 more interviews with the client either in person or online.
