Job description
We are looking for a passionate Data Analyst to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting data to help drive our call center’s decision-making processes. This role requires a combination of strong analytical skills, technical proficiency, and the ability to present data insights effectively.
Key Responsibilities:
Data Collection and Analysis:
- Gather data from various sources including call logs, customer feedback, and operational metrics.
- Conduct detailed data analysis to identify key performance indicators (KPIs), trends, and outliers.
- Gather, clean, and analyze structured and unstructured data from various sources.
- Identify trends, correlations, and patterns to support strategic decision-making.
- Utilize statistical techniques to interpret data and generate business insights.
Reporting and Dashboards:
- Develop and maintain comprehensive dashboards and reports to visualize key performance indicators (KPIs) and other relevant metrics using tools such as Excel and Google Sheets.
- Prepare monthly management reports and presentation materials on various topics such as business continuity, space strategy, and expense management using PowerPoint and Google Slides.
- Develop and implement data collection systems and other strategies to optimize statistical efficiency and quality.
- Create daily, weekly, and monthly reports as needed, including customer reports, to track performance metrics and support decision-making.
Quality Assurance:
- Ensure the quality and accuracy of imported data, collaborating with quality assurance analysts when necessary.
- Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Collaboration and Support:
- Work with management to prioritize business and information needs.
- Support the data warehouse in identifying and revising reporting requirements.
- Provide technical expertise in data storage structures, data mining, and data cleansing.
Data Quality and Integrity:
- Ensure data accuracy, completeness, and consistency across different systems.
- Perform data validation and collaborate with teams to resolve inconsistencies.
- Establish and maintain data collection systems to enhance efficiency and reliability.
Process Improvement:
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Locate and define new process improvement opportunities.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or a related field.
- Proven working experience as a Data Analyst or in a similar role.
- Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
- Proficient in using statistical packages (e.g., Excel, SPSS, SAS) for analyzing datasets.
- Experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming (e.g., XML, Javascript, ETL frameworks).
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Familiarity with call center operations and metrics (e.g., average handle time, first call resolution) is a plus.
- Proficiency in data visualization tools and software such as Excel, Google Sheets, PowerPoint, and Google Slides.
- Proficiency in using automation and AI is preferred.
- Strong knowledge of and experience with reporting tools and data visualization (e.g., Tableau, PowerBI).
- High-level experience in methodologies and processes for managing large-scale databases.
- Ability to work with stakeholders to assess potential risks and translate business requirements into non-technical terms.
- Experience in managing master data, including creation, updates, and deletion.
- High attention to detail and strong organizational skills.
Other Requirements:
Quick learner and able to develop subject matter skills.
Being able to manage multiple projects at the same time.
Available for scheduled and ad-hoc calls/meetings/chats during weekdays working hours.
Quiet workspace, conducive to video meetings & calls.
Access to a reliable high-speed Internet connection; at least 25MBPS.
Double monitors preferred but not required (if available).
Work from home
About Anytime Mailbox
Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,400 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you’ll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.
We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients’ endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?
Our Culture
Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.
We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.
If you’re looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let’s work together to create a workplace culture that fosters growth, collaboration, and success for all.
Apply today and let’s see how we can work together to achieve great things!
