Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Develop actionable insights from analysis to make recommendations on key strategic initiatives such as Digital Transformation and Healthscan
- Develop visual and interactive dashboards that provide insights and track progress on key strategic initiatives
- Analyze critical business process data, and trends leveraging data from dashboards and other internal data sources to analyze process data and generate reports and insights on findings
- Create, deliver and analyze key metrics using dashboards
- Learn and become and SME using our internal analytics tool (Performance Analytics)
Qualifications
To be successful in this role you must have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- M.Sc. with Thesis in Data Science related field (Machine Learning, Deep Learning, AI).
- Minimum of 2 years of experience as a Data Scientist or a similar role, successfully delivering ML/Data solutions.
- Experience using Python for data science and machine learning, including hands-on familiarity with libraries such as Pandas, NumPy, and scikit-learn. Experience working with complex codebases and quick to learn new tools, libraries, and paradigms as needed.
- Practical experience working with LLMs (e.g. prompt engineering) and classic ML/NLP techniques to create high-quality solutions.
- Strong analytical and problem-solving skills.
- Independence and ownership, ability to come up with innovative solutions and evaluate them quickly.
- Experience with experimental design, data manipulation, analysis, visualization and developing evaluation metrics for ML models.
- Strong communication and collaboration skills.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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