Job description
RESPONSIBILITIES
The Delivery Manager plays a critical leadership role within the three-person Delivery Management Team, overseeing the end-to-end execution of client projects. This role ensures projects are delivered on time, within scope, and with the right technical resources aligned to meet business outcomes. The ideal candidate brings deep hands-on knowledge of the infrastructure and applications that power GeorgeJon environments—including VMware, Windows Server, storage, networking, and disaster recovery platforms. This expertise enables them to independently drive project execution, confidently make or escalate technical decisions, and ensure alignment between client needs and engineering implementation. Delivery Managers act as both project leaders and operational problem-solvers, bridging cross-functional teams to maintain control over scope, timing, and quality. This is remote position.
KEY JOB FUNCTIONS
- Serve as the operational lead on assigned delivery projects, ensuring adherence to timelines, scope, and resource requirements
- Monitor and maintain risk and issue registers, escalating blockers appropriately and driving resolution
- Lead cross-functional delivery meetings with clients and internal stakeholders to track milestones, flag concerns, and communicate status
- Coordinate the assignment of appropriate engineering resources, ensuring skillset alignment with technical project requirements
- Make or facilitate decisions on technical issues during delivery, collaborating with engineering and infrastructure teams
- Enforce project scope boundaries and lead the change control process when requirements shift
- Maintain accurate project documentation including decisions, timelines, risks, and deliverables
- Ensure consistent progress reporting to internal stakeholders, including delivery leadership and executive sponsors
- Conduct or support project retrospectives to identify improvement areas and capture institutional knowledge
ADDITIONAL DUTIES & RESPONSIBILITIES
- Track and report on project health, risks, and delivery metrics across the project portfolio.
- Drive delivery process improvements to support scalability and efficiency.
- Assist in onboarding new delivery team members or engineers by sharing delivery practices and expectations.
- Partner with resource managers and team leads to proactively plan staffing based on project forecasts
- Contribute to the development and evolution of delivery frameworks, workflows, and internal documentation standards
REQUIRED SKILLS & ABILITIES
To perform this job successfully, the applicant must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven track record managing the delivery of infrastructure or technical projects, preferably in on-premises environments
- Familiarity with enterprise technologies including VMware, Windows Server, Active Directory, disaster recovery, and networked storage
- Excellent project governance skills, including timeline management, escalation handling, and stakeholder coordination
- Strong communication and interpersonal skills with the ability to drive cross-functional accountability
- Confidence in navigating technical topics and facilitating decision-making alongside engineers and architects
- Experience tracking project progress in service management or project management systems
- High attention to detail with the ability to manage multiple complex projects simultaneously
- Skilled in Microsoft Office Suite, including Excel and Teams; familiarity with tools like ConnectWise, Asana, or similar is a plus
- Self-motivated, adaptable, and effective in fast-paced, high-performance environments
ABOUT THE COMPANY
GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.
Our team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:
- Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.
- Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
- Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
- Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.
Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.
GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to [email protected].
