Job description
Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
JIRA Service Management Developer / Administrator
📍 Location: Remote (Contract Role with New Era Technology, UAE)
🕒 Contract Type: 1 Year | Extendable based on performance
🌐 Company Website: www.neweratech.com
📅 Experience Required: 5–7 years (Minimum 4+ years in JIRA Service Management & Project Management)
About New Era Technology
At New Era Technology, we deliver technology solutions that drive innovation, improve efficiency, and empower digital transformation across global industries. With a strong presence in the UAE, India, and other international markets, our team of experts supports enterprises with state-of-the-art services across IT, cloud, collaboration, and security domains.
We are currently seeking a JIRA Service Management Developer / Administrator who is a hands-on expert in JIRA platforms with proven experience in both ITSM and Project Management.
Role Overview
This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. You’ll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects, collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility.
Key Responsibilities
🛠️ JIRA Service Management Configuration & Development
Design and configure JSM projects, request types, SLAs, and workflows.
Create dynamic forms with conditional logic and custom field behavior.
Build customer-friendly portals and help centers for support ticketing.
Develop custom dashboards and queues for support teams.
🤖 Automation & Integration
Implement complex automation rules using ScriptRunner and native JIRA automation.
Integrate JIRA with tools such as Microsoft Teams, Azure DevOps, Confluence, Azure AD, etc.
Automate processes like ticket assignment, notifications, and escalations.
📈 JIRA Project Management
Create and manage JIRA Software and Work Management projects for IT, development, and business teams.
Configure boards (Scrum/Kanban), epics, stories, and task hierarchies.
Maintain governance standards: templates, permissions, naming conventions.
Enable agile best practices: sprint tracking, backlog grooming, and reporting.
🔐 Administration & Governance
Manage user roles, permissions, and license allocations.
Perform regular audits and health checks; ensure platform hygiene.
Maintain comprehensive documentation of all configurations and changes.
🤝 Stakeholder Collaboration
Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering.
Train users, leads, and stakeholders on dashboards, filters, reports, and best practices.
Act as the subject matter expert for JIRA-related problem-solving and process optimization.
✅ Required Skills & Qualifications
4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center)
2+ years of experience in JIRA Project Management (Software or Business)
Strong expertise in configuring workflows, automations, custom fields, permissions
Proficiency in JQL, ScriptRunner, and integration using REST APIs
Experience setting up agile boards (Scrum/Kanban) and managing project structures
Familiarity with ITIL/ITSM frameworks and Agile methodology
Excellent stakeholder communication, problem-solving, and documentation skills
💡 Preferred (Nice to Have)
Atlassian Certifications (ACP-120, ACP-610, ACP-620)
Experience with Confluence, Bitbucket, Azure DevOps, or Jenkins
Experience in tool migration (e.g., from ServiceNow, Zendesk, Remedy)
Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture
Experience conducting user training or leading JIRA adoption initiatives
💼 Why Join Us?
Opportunity to work with a leading global technology solutions provider
Remote flexibility while supporting enterprise-grade platforms
Exposure to cross-functional projects across ITSM, DevOps, and business domains
Collaborative work culture with a performance-driven environment
📧 Interested?
Send your CV to [email protected]
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