Job description
Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
The role sits in our clinical team to provide excellent medical care to our patients virtually. The role holder ideally will be an individual comfortable with providing adequate and delightful care to patients of all ages, and at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.
Job Responsibilities
Deliver excellent, patient-centered primary care services virtually via call, chat-based interactions.
Independently recognize symptoms and signs of various illnesses and injuries and synthesize them to the appropriate diagnoses.
Counsel patients on preventive healthcare practices and nonpharmacologic treatmentsConduct virtual consultations with patients using telemedicine platform, ensuring effective communication and rapport-building
Deliver excellent, robust patient-centered primary care services via call and chat-based interactions.
Ensure patient safety and medication appropriateness by verifying patient information, reviewing medical histories, and considering contraindications or interactions.
Implement continuous improvement initiatives to optimize telemedicine practices and ensure the delivery of high-quality care to patients
Promptly respond to and address telemedicine-related escalations
Collaborate with stakeholders to identify areas for improvement and develop initiatives to address them, enhancing holistic patient care and service delivery
Minimum: Degree in Medicine.
Fully registered and Licenced to practice.
1-3 years post-graduation from medical school, preferably a Medical Officer
Have access to a mobile device (Android or IOS) and stable internet.
Adept in the use of common mobile applications
Demonstrated evidence of independently attending to common primary healthcare conditions
Ability to fluently communicate in English.
Can commit to being online and is readily available to pick up consultations as they are requested on the platform.
Effective communicator, problem-solver, and logical thinker
Exhibits courteousness, empathy, enthusiasm, and team spirit.
Able to adapt to a fast-paced environment with a start-up mentality
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave
Take the time you need when you need it—no limits, no questions.
- Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
- This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
