Director Global Account Management

Job description

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.

At TY, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence.

Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.

Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.

Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.

AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available ²⁴⁄₇, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com

If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

Position:Director Global Account Management

Location of the role:Germany (Remote)

As a Director Global Account Management at TrustYou, you will direct and oversee the global account management function of TrustYou and implement short- and long term strategies for building client relationships, generating new business and driving revenue growth. You will develop and set team objectives and targets. In this position, you will proactively lead the business’s strategic account planning processes and develop performance objectives, sales targets and ensure that our global accounts receive seamless high end service.

In your role, you will make an impact by….

• Strategic Account Management:
• Overseing and developing relationships and strategic alignment with TrustYou´s top-tier global clients.
• Creating and maintaining strategic objectives with key customer stakeholders at the executive level
• Identifying and aligning key product initiatives between top-tier clients and TrustYou, ensuring the delivery of agreed-upon services, solutions, or products to global accounts.
• Financial management of the contracts to enable topline account revenue growth and delivery cost optimization, with a focus on annual targets ensuring budgets and forecasts are achieved.
• Creating and driving forward global and regional client engagement strategy.
• Preparing and performing quarterly business reviews with key internal and external contacts.
• Revenue Growth:
• Identifying opportunities to expand the company’s business with existing global accounts.
• Ensuring retention and growth targets are met, focusing on value addition and customer satisfaction.
• Cross-Functional Collaboration:
• Collaborating with other departments (e.g., Marketing, Product Development, Customer Service) to ensure global accounts receive seamless service.
• Acting as the voice of the customer within the organization, sharing their needs, feedback, and perspectives.
• Contract Negotiation:
• Leading negotiations with global accounts, ensuring contracts are favorable and align with TrustYou´s company goals.
• Ensuring timely renewals and preventing contract churn.
• Data Analysis & Reporting:
• Monitoring, analyzing, and reporting on sales and relationship trends related to global accounts.
• Providing regular updates to senior management/ C-Level on account performance, challenges, and opportunities.
• Team Leadership & Development:
• Leading, mentoring, and developing a team of global account managers or representatives.
• Fostering cooperation, communication, and teamwork within EYELEVEL Account teams globally, across teams and branches; foster a culture of continuous learning and excellence within the team.
• Market Insights:
• Staying updated on industry trends, market conditions, and competitor strategies.
• Providing insights to help shape the company’s strategic approach to global account management.
• Problem Solving:
• Addressing and resolving any issues or conflicts that might arise with global accounts in a timely and effective manner.
• Travel:
• Frequent travel to meet with global clients, attend industry events, or coordinate with regional offices.

You are a perfect fit, if you have…

• 8-10 yrs experience in SaaS industry
• Proven experience in global/strategic account management or senior sales roles
• Bachelor’s or Master’s degree in Business, Sales, Marketing, or a related field
• Ability to think strategically and execute methodically
• Ability to navigate complex, multi-stakeholder sales & project management processes
• Ability to use a range of approaches and strategies to build a stronger negotiation base and form sustainable long-term relationships
• Experience managing relationships across multiple geographies
• Experience selling both product and services business solutions in a tech start- up environment;
• Exceptional leadership and team management abilities
• A high-energy and is a team player who is a fast learner and is at ease with technology;
• Strong interpersonal and negotiation skills
• Proficiency in CRM and sales analytics tools, Project Management
• Excellent written and verbal communication skills
• Business Fluency in spoken and written English, French is a plus

And most importantly, what’s in it for you…

• Working in a global, diverse, and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment
• On-going career development, training, and coaching
• Six days for learning & development
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.