Job description
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TrutYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member’s unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.
- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24⁄7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you’re in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Senior Platform Engineer
Location of the role: Germany / Spain (Remote)
As a Senior Platform Engineer, you will be helping our customers to make guests happy by building and operating our private cloud as part of a talented Infra team.
In your role, you will make an impact by…
- Planning, implementing and maintaining with a DevOps mindset our Kubernetes infrastructure which runs on bare metal servers
- Automating the process of provisioning infrastructure with GitOps workflows
- Enabling the rest of the engineering teams to run frequent and reliable deployments
- Monitoring, analyzing and optimizing our cloud to meet business requirements and SLAs
- Implementing and maintaining security best practices and compliance standards
- Troubleshooting and resolving infrastructure issues, ensuring minimal downtime
- Thinking forward and co-creating the vision for the future
- Supporting and mentoring other engineers
You are a perfect fit, if you have…
- More than 10 years of total experience, with at least 4 years managing a Kubernetes infrastructure on bare metal servers with IaaC tools like Ansible or ArgoCD
- Proficiency in Linux and one or more scripting languages
- Deep knowledge of networks, especially Kubernetes CNIs
- Solid understanding of the CI/CD principles and the GitOps approach
- Experience with observability tools like Prometheus, Grafana, Loki, Tempo or Thanos
- Outstanding teamwork skills, with clear communication, flexibility, openness to debate and challenge, and the ability to mentor within and beyond your team
- Excellent problem-solving skills and ability to troubleshoot complex issues in a distributed environment
- Fluency in English
You are ideally someone who has…
- Experience making architectural choices with detailed trade-off analysis
- A deep focus on automation for testing and deployment
- Strong alignment with business goals, with definition and measurement of relevant KPIs
- Previous experience with FastAPI
And most importantly, what’s in it for you…
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
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