Director, GTM Technology and Operations

Job description

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast.  Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Diligent is seeking a dynamic and experienced leader to rebuild our GTM systems and processes in an AI-first way to lay a scalable foundation for growth across Sales, Partnerships, and Customer Success. We are looking for a strategic builder who can design, connect and optimize a well-oiled, intelligent revenue machine. You have the vision to design what a next-generation, AI-powered GTM motion looks like and the technical-mindedness to define requirements, roll up your sleeves and build. You will work closely with cross-functional teams across the business to ensure the foundational processes and systems are aligned with our operational goals and business objectives. This is a critical role in scaling our GTM operations, improving team performance, and supporting our growth trajectory.

What You’ll Be Doing:

• Owning Salesforce Ecosystem: Lead its evolution, configuration, integration, and process development. Design and optimize a best-in-class suite of GTM tools that integrate flawlessly with Salesforce and with each other. Build scalable, intuitive, and high-performance workflows across our entire GTM organization
• Build an Intelligent GTM Leveraging AI: Identify, evaluate, and pilot AI-driven workflows and tools within our GTM tech stack. Your efforts will directly improve sales productivity, surface predictive insights, automate routine tasks, equip our GTM teams with real-time insights
• Integrate, Innovate and Automate System and Workflows : Constantly seek out opportunities to integrate GTM systems, streamline commercial processes and automate commercial workflows across the customer lifecycle. You will be expected to reduce friction for our Commercial teams, allowing them to focus on high-value activities
• Manage System Roadmaps: You’ll own and drive the GTM systems requirements and roadmap, prioritizing high-impact initiatives, streamlining stakeholder requests, and ensuring timely delivery of features that improve user experience and deliver tangible business value
• Optimize Vendor Relationships: You’ll manage relationships with vendors for Salesforce and our core GTM tools, ensuring our systems are lean, cost-effective, and strategically aligned
• Ensure Data Integrity and Governance: Develop and enforce policies to ensure data quality and integrity across Salesforce and other key tools. Ensure compliance with data governance standards.

Qualifications:

• 10+ Years of Experience: in Revenue or Sales Operations, with at least 5 years in a leadership role—ideally in a high-growth B2B SaaS environment, with a strong focus on AI, system integration and technology management
• Deep AI & GTM Tech Stack Expertise: You are a power user of Salesforce and possess a strong, opinionated view on the modern GTM technology landscape. You have hands-on experience implementing and optimizing AI-driven tools for conversation intelligence, predictive forecasting, and workflow automation. You possess a strong understanding of current and emerging AI technologies, with practical experience or a clear vision for how AI can be applied to optimize GTM processes, enhance productivity, and improve customer insights
• Builder Mentality: You’re resourceful, detail-oriented, and energized by the opportunity to build scalable systems from a strong, evolving foundation
• An Engineering and Systems Mindset: You are a strategic thinker with a bias for execution. You naturally gravitate towards systems-thinking, automation, and applying engineering principles to solve operational challenges and ensure data integrity across platforms
• Data-First and Analytically Rigorous: You have a proven ability to translate complex data into actionable business insights and strategic recommendations. Experience with BI tools (e.g., Tableau, Snowflake) and a fundamental understanding of data warehousing concepts is essential
• Cross-Functional Leadership: Ability to lead cross-functional teams and collaborate across departments (Sales, Marketing, Customer Success, IT, Analytics) to ensure alignment and successful execution of GTM operations
• Process Optimization: Strong understanding of business process optimization and automation, with experience redesigning and scaling processes to meet the needs of a growing organization
• Data and Systems Governance: Deep knowledge of data integrity, CRM system governance, and best practices for managing data across multiple platforms. Experience implementing and enforcing data standards
• Leadership and Communication Skills: Strong leadership skills, with the ability to lead cross-functional teams, collaborate across departments, manage teams and engage with both technical and non-technical stakeholders. Ability to proactively communicate complex topics to diverse audiences
• Adaptability & Execution: Ability to thrive in a fast-paced, ever-changing environment, managing multiple priorities and executing efficiently to achieve business goals

U.S pay range

$151,000—$225,000 USD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.