Job description
About Vital Data Technology:
Vital Data Technology® is a data science-driven health care solutions company giving payers, providers, and members the power to drive efficiencies and improve clinical and financial outcomes throughout the health care ecosystem with our proprietary artificial intelligence-enabled platform, Affinitē™. Affinitē represents a single platform to eliminate data, systems, and stakeholder silos by aligning departments and participants to transform data into actionable insights. Fueled by the most advanced data science and analytics, Affinitē enables health plans to increase operational efficiencies, lower operating costs, and improve the overall quality of health for their members.
We’re a dynamic team of seasoned professionals with extensive experience in the healthcare technology space. Our mission is to develop intelligent SaaS solutions that align plans, providers, and members.
About The Role:
The Director, Client Partnership will leverage their experience and deep industry knowledge of health payer Medical Management solutions and act as a trusted advisor and advocate for our client partners. This role provides the eyes and ears within our client base. Understanding what success means to our partners, then creating and executing on a plan to deliver on those expectations is central to this role. It is key to ensure we are delivering on our expectations while managing our clients’ expectations in order to continue to deliver incremental value.
Location: Onsite or Hybrid Responsibilities:
- Develop and own the ongoing relationship with existing client partners, becoming a trusted advisor to all levels within the client organization ensuring long-term loyalty and reference-ability.
- Gain a deep understanding of the client’s clinical and business landscape, challenges, goals, and objectives; simultaneously identifying areas of opportunity for further collaboration that would drive additional value.
- Be an advocate for the client’s needs and ensure you are working closely with the Product Owners and Product Managers, so these needs are appropriately evaluated for prioritization.
- Manage the clients’ requests for enhancements and balance the client’s needs while ensuring these requests conform to the Generally Available platform.
- Have a deep understanding of the clients’ workflows and how to educate the client to utilize the platforms technology to assist with workflow challenges.
- Commit to continuously sharing client input and product ideas gained through interactions within the base and in the marketplace.
- Proactively and effectively understanding what our clients mission, vision and business objectives are and how VDT can support those current and long-term objectives. Manage evolving expectations, needs, and priorities. Drive cross-functional efforts to resolve issues and/or deliver on client partner needs, goals, objectives.
- Is actively involved in platform implementations to be the face Vital Data Technology from a client relationship standpoint, working hand in hand with the project managers and implementation lead.
- Maintain a constant pulse on the overall health status of each client partner, ensuring all members of the team are aware of our strengths, weaknesses, opportunities and threats within the account.
- Build deep relationships within the client partner’s organization. Clearly articulate who within the account are advocates and detractors and develop plans to turn detractors into advocates.
- Unwavering commitment to the overall success of the organization and our client partners.
Requirements:
- Bachelor’s Degree in related field; health plan clinical operations experience is a major plus.
- 5 years relevant work experience with health payer client facing relationship management role within the Medical Management functions.
- Experience with and knowledge of the Quality Improvement functions within a health plan, including working experience with HEDIS data and related operations.
- SaaS and start-up experience are a huge plus.
- Excellent interpersonal and communication (written and verbal) skills with ability to modify style and approach to interface at all levels.
- Ability to understand and articulate the clients’ problems they are trying to solve.
- Must be a critical thinker with exceptional problem-solving skills; proactively create ways to drive additional value for our client partners ensuring our value is understood and accepted across the enterprise.
- Comfortable creating (not maintaining) processes in a fast-moving dynamic organization.
- Willingness and ability to travel, up to 25%.
Attributes of an Ideal Candidate:
- Current understanding of the payer market including the evolving regulatory and accreditation needs and their impact on payers.
- Experience with medical management operations and challenges with the ability to consider how to support those challenges with technology sharp business acumen.
- Tenacious, high-energy, driven/self-starter, positive/optimistic – “can do” attitude.
- Proactive approach; takes initiative; solutions oriented.
- Critical thinker; innovative; creative; rational
- Collaborative team player who will “take out the trash”, if necessary
- Self-reliant and works independently with excellent time management and prioritization skills.
- Versatile; adapts well to change and thrives in fluid / fast-paced environments.
- Genuinely curious; continual learner
- Ability to build and manage relationships across an enterprise at all levels.
- Collaborative with strong influencing skills
- Ability to communicate constructively with all levels.
- Knows how to achieve organizational excellence throughout all functions of an organization.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Vital Data Technology is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age, marital or veteran status, disability, or any other legally protected status.
