Job description
About KnowBe4
KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Remote positions open to the US only.
The Director of Internal Communications leads strategic employee communications that strengthen KnowBe4’s culture and advance business objectives. This role serves as a trusted advisor to the C-Suite, Human Resources, and other internal teams while ensuring clear, consistent messaging across all internal channels.
Responsibilities:
- Develop and implement comprehensive internal communications strategies aligned with KnowBe4’s organizational goals and culture in close collaboration with the CHRO and HR team
- Serve as the primary communications advisor to the executive leadership team (ELT)
- Lead the creation and distribution of company-wide announcements, newsletters, and key messaging such as the daily briefing every morning
- Craft communications for major organizational changes, initiatives, and critical business updates
- Foster two-way communication channels between leadership and employees
- Measure and analyze the effectiveness of internal communications through metrics and employee feedback
- Collaborate with HR on employee engagement initiatives and communication of benefits information
- Partner with external communications, the PR team to ensure message consistency across all audiences
- Create and maintain crisis communications plans for internal audiences
- Identify opportunities to strengthen company culture through strategic communications
- Ensure communications adhere to KnowBe4’s brand voice and human risk management mission
- ~15% travel annually to company headquarters in Tampa Bay, other company offices, and events as appropriate.
Minimum Qualifications:
- Bachelor’s degree in a related field such as Communications, Journalism, Public Relations, English required
- Minimum 10 years of experience managing strategic communications programs and teams at cybersecurity or high growth technology companies.
- Prior experience at companies scaling from $500m to multi-billion in annual revenue
- Demonstrated experience working with and advising executive leadership.
- Demonstrated successful track record collaborating with Human Resources for internal communications.
- Prior experience in cybersecurity or B2B SaaS industry
- Proven track record of success in managing crisis communications/issues appropriately
- Experienced using AI-driven technology
- Prior experience with intranets, posting on communities, and sales enablement software
The pay for this position ranges from $140,000 - $160,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.
We will accept applications until 9/3/2025.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
