RapidSOS

We founded RapidSOS in 2012 to work in public safety. Our platform securely links data from connected devices and buildings directly to 911, our RapidSOS Safety Agents, and field responders worldwide. We use HARMONY AI to deliver emergency data, making responses faster and more accurate.

Our platform fills gaps in emergency response by providing information such as crash details, medical histories, real-time vital signs, floor plans during school emergencies, and communication in disaster scenarios. We help with over 171 million emergencies each year. Our customers include 911 professionals, field responders, and other public safety organizations. Enterprise organizations also use our platform to send their safety data to 911.

Through our platform, 911 and field responders receive data like AI call summaries, non-English communication translation, and instant text dialogue from telematics providers such as SiriusXM Connect. For personal safety apps like Uber, we share device-based real-time location, car make/model, and driver/rider profiles. In school safety, through partners like Raptor Technologies, we can share the caller’s name, callback number, school name, address, and emergency type.

We develop and maintain real-time, globally distributed platforms using AI, automation, distributed systems, and real-time data pipelines. Our technologies include Python for backend systems and React/TypeScript for front-end applications. We offer the UNITE platform to enterprise-level public safety agencies. It unifies call handling, data intelligence, cloud architecture, and integrations.

Our mission is to transform public safety and improve emergency response worldwide. Our core values guide everything we do:

• Purpose over pride: We contribute to our mission of assisting in emergencies, with team members handling tasks of all sizes.
• Trust and safety: We prioritize doing the right thing and building mutual trust. This is essential for our public safety partnerships.
• Urgency: Emergency response is critical, so we focus on moving quickly while maintaining quality.
• Pioneering: We encourage innovation to solve global emergency data challenges and to question the status quo with new ideas.

We have a team of 201-500 employees. We foster a mission-driven, ambitious, and inclusive culture. Our work environment is flexible. We support our employees’ diverse lives, enabling them to do their best work with autonomy and trust. Collaboration, empathy, and support are central to our team. We emphasize collective success over individual ego. We promote a culture of continuous learning and development. We know this is important as we redefine the future of public safety. We encourage team members to innovate and challenge existing systems to improve emergency response.

We offer various employee benefits and perks. These include a competitive salary and benefits, with all full-time employees having the opportunity for equity participation through a stock option program. For certain roles, we offer uncapped commissions and bonuses. We support lifelong learning with annual Learning & Development stipends and access to LinkedIn Learning. Our wellness benefits cover medical, dental, and vision plans, as well as mental and physical wellness support. We provide 12 weeks of paid parental leave to support growing families. Employees also get a one-time $300 stipend for setting up their home office. We promote work-life balance through unlimited PTO and dedicated Recharge Weeks twice a year.