Job description
About Invisible
Invisible Technologies is the AI training and scaling partner for the leading foundation model providers, enterprises, and governments, bridging the gap between AI potential and production. Invisible’s unique AI Process Platform combines elite global human expertise, cutting edge technology, and deep institutional knowledge gained by training 80% of the world’s leading AI models. Trusted by AWS, Microsoft, and Cohere, we have an unparalleled ability to operationalize AI for real-world applications. Our explosive growth landed us the #2 spot on the Inc. 5000 in 2024, closing the year on $134m revenue.
About the Role
Our Director of IT will lead the strategic direction and operational excellence of Invisible’s global IT function, acting as both a visionary architect and hands-on operational leader. This role is pivotal in scaling and maturing our IT infrastructure and services to support a rapidly growing, remote-first workforce and global client base. The Director will define and own a long-term IT roadmap aligned with Invisible’s business objectives, working in close partnership with executive stakeholders across Security, Product, People, Legal, and Operations.
They will be in charge of optimizing the performance, resilience, and security of our core technology ecosystem, including enterprise software, infrastructure, hardware, and end-user support. The Director will ensure that systems and services are not only highly available and cost-effective, but also flexible and scalable enough to meet the evolving demands of our business.
What You’ll Do
- Develop and execute a visionary IT strategy in alignment with Invisible’s growth and operational goals.
- Lead the global IT support function, providing white-glove support and last-line defense for a 350+ core team and 6000+ global contractors across time zones.
- Manage a 24⁄5 globally staffed IT team, ensuring SLAs are met and support experiences are consistently excellent.
- Own and manage core enterprise systems (e.g., Rippling, Google Workspace, Microsoft 365, Zoom, Slack, Jira, Clickup, Notion, AWS, GCP), including provisioning, MDM, workflow design, and optimization.
- Partner closely with the VP of Security on governance, compliance, SOC2 Type 2 audits, and business continuity.
- Oversee procurement, configuration, and support of distributed Mac and Windows devices, as well as remote office hardware, including UniFi networks and Zoom Room systems across multiple locations.
- Maintain vendor relationships and manage IT-related budgets, contracts, and lifecycle planning.
- Lead cross-functional initiatives involving IT, Legal, Security, Finance, and People teams, ensuring technology empowers the broader business.
- Stay ahead of emerging technologies (e.g., LLM platforms and APIs) to inform future tech roadmap and operational improvements.
- Travel as needed to support and expand physical office infrastructure.
What We Need
- Proven experience leading IT functions in globally distributed, fast-scaling organizations.
- Expertise in managing and supporting a wide ecosystem of SaaS and cloud platforms (especially Google Workspace Enterprise, Microsoft 365, Zoom, Slack, and AWS/GCP).
- Familiar with IT security and experience working with security teams on security goals.
- Track record of partnering cross-functionally across departments like security, legal, operations, finance, and product.
- Ability to travel to physical offices and lead hardware setup and infrastructure scaling efforts.
What’s in it for you
Compensation:
Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.
Tier 1
$190,000—$223,000 USD
Tier 2
$173,000—$203,000 USD
Tier 3
$155,000—$182,000 USD
An Invisible Talent Acquisition Partner can provide more information on which locations are included in each of our geographic pay tiers during the interview process. For candidates outside the U.S., compensation will be adjusted to reflect local market conditions and cost-of-living differentials.
Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.
What It’s Like to Work at Invisible:
At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.
We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.
Country Hiring Guidelines: Invisible is a remote-first organization and hires new team members in countries around the world. Although many of our roles are fully remote, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
_AI Interviewing Guidelines:_
Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we’ve outlined expectations for using it ethically throughout your interview journey._ _Click here to learn more about how we use AI and our guidelines for candidates.
Accessibility Statement:We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at [email protected] .
Equal Opportunity Statement: We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
