Job description
Company Introduction:
Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one ofAmerica’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Overview
The Director, Process Engineering will play a critical role in driving financial performance by designing, configuring, and optimizing logistical and operational processes across the business. This role is especially important in our current state, where foundational process maturity is low and many workflows remain undocumented and/or manual. The initial focus will be on high-impact areas such as customer billing, service partner costing, procurement, pricing, and customer profitability analyses.
This role will work cross-functionally with Operations, Analytics, Product, and Revenue teams to streamline workflows, implement automation, and improve transparency across our homegrown Transportation Management System (TMS) and related platforms. The process engineer will lead efforts to map current-state processes, identify inefficiencies, and design scalable, future-state solutions that align operational execution with strategic financial goals.
A core responsibility includes identifying inefficient, redundant, and/or manual workflows; will include building a roadmap from manual to scalable, and ultimately to fully automated, solutions. Interim solutions may involve the strategic use of outsourced labor to manage costs where automation is not yet feasible.
Key Responsibilities
Solution Design & Configuration
- Analyze business and operational requirements to design efficient, scalable workflows that ensure accurate and timely data capture within the TMS
- Develop detailed process maps and system workflows to support both standard and customized solutions tailored to evolving customer and business needs
- Collaborate with R&D, Operations, and Executive Leadership to configure and deploy TMS enhancements that improve data flow, support growth, and enable long-term scalability
- Identify manual or low-value processes and build structured automation roadmaps aligned with R&D priorities
Testing & Implementation
- Lead development of test plans and User Acceptance Testing (UAT) to validate system enhancements prior to deployment
- Collaborate with internal stakeholders and vendors to identify & resolve configuration issues
- Support go-live efforts for new features, process rollouts, and customer onboarding, ensuring seamless transitions and minimal disruption
Training & Super User Support
- Develop and maintain training materials, SOPs, and documentation to support user adoption; partner with the Chief of Staff for Operations on major rollouts as needed
- Deliver hands-on training and coaching for super users, emphasizing best practices and system optimization
- Act as a primary support contact for super users, resolving issues and providing ongoing guidance to ensure effective system utilization
Process Optimization & Continuous Improvement
- Identify opportunities to enhance operational efficiency, eliminate manual tasks, and streamline workflows across functional teams
- Monitor KPIs, perform root cause analyses, and implement data-driven solutions to improve process performance
- Advocate for automation and scalable best practices that reduce cost, increase throughput, and align with financial objectives
Qualifications
- Bachelor’s Degree in Industrial Engineering, Supply Chain, Logistics, or a related field
- 8+ years of experience in a process engineering role, ideally within a 3PL, transportation, or logistics-focused environment
- Demonstrated success in process mapping, system design, configuration, testing, and implementation
- Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
- Strong analytical and problem-solving skills; ability to translate business requirements into scalable technical solutions
- Experience developing SOPs, IOPs, training materials, and process documentation
- Excellent communication and stakeholder management skills across all organizational levels
- Proven ability to manage multiple priorities in a fast-paced, ambiguous environment
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with JIRA, Tableau, Power BI, or similar tools is a plus
Compensation:
- Competitive salary
- High-quality health, dental, and vision plan options
- Unlimited PTO
- 401K with company match
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
About Airspace:
From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.
With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.
Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.
Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.
For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.
