Job description
Company:
We are a company on a mission to breathe life back into the buyer’s journey and help people fall back in love with the brands that make them thrive.
Company culture:
At PriceSpider, we help brands from around the world make the shopping experience more human. And what is more human than shopping for our necessities and luxuries. The beauty of commerce is opening ourselves up to something new.
At PriceSpider we’re always looking for the best talent, to serve the best brands on the planet, no matter where you hail from, what background you have, or how you identify, you have a home at PriceSpider. No extra legs needed…talent required.
When you choose to work at PriceSpider — just like the brands, retailers, and shoppers we serve — we all stand together as one. 350 employees working from four countries serving brands across the globe toward one inclusive goal.
Job Brief:
The Global Director of Program Management is a leadership role responsible for overseeing and driving the successful delivery of both strategic programs and enterprise projects. The Global Director will lead a team of Program and Project Managers, ensuring consistency, transparency, and efficiency across all customer engagements and internal strategic initiatives. This role works closely with the Customer Success Directors, and other leadership, to establish best practices and a top-tier engagement model. The Director champions a customer-first culture and collaborates with various departments to streamline onboarding and custom request processes.
Essential Function & Responsibilities:
Leadership & Team Management:
- Lead and manage a team of Program and Project Managers, fostering a culture of high performance and customer-centricity.
- Coach and mentor team members to build trusted advisor relationships with clients and internal stakeholders, aiming to increase customer satisfaction and revenue.
- Promote the growth and value of the program management function within the organization, advocating for continuous improvement and innovation.
Program and Project Delivery:
- Oversee the delivery of enterprise customer onboarding, strategic programs, and internal projects, ensuring they are completed on time, within scope, and within budget.
- Develop and implement standardized project management methodologies tailored to various client segments, ensuring successful delivery and client satisfaction.
- Establish project scope, goals, and deliverables in collaboration with senior management and stakeholders, ensuring alignment with business objectives.
Cross-Functional Collaboration:
- Act as a liaison between customers, engineering, product, and operational departments to facilitate smooth project and program execution.
- Collaborate with Customer Success Directors and other department leaders to define roles, responsibilities, and best practices for cross-functional teams.
- Partner with Operations, Engineering, and Product leadership to streamline onboarding and custom request processes.
Process Improvement & Strategic Planning:
- Design and implement new processes to enhance productivity, both customer-facing and internal.
- Continuously evaluate and improve program and project management standards, processes, and procedures across all products and customer segments.
- Conduct project and program post-mortems to identify areas for improvement and implement process improvements.
Risk Management & Reporting:
- Manage project and program risks and issues, developing contingency plans as needed.
- Ensure that project milestones and objectives are met and provide regular status reports to senior management and stakeholders.
- Develop and manage teams and projects to strategic KPIs, ensuring they are consistently published, communicated, and improved upon.
Minimum Qualifications:
- Bachelor’s degree or equivalent work experience in a related field; MBA or Master’s degree preferred.
- 10+ years of experience in project management, program management, customer success, or a related field, with a track record of successfully delivering complex projects and programs on time and within budget.
- 3+ years of people management experience, preferably in a remote or complex environment.
- Proven ability to lead cross-functional teams and manage multiple high-stakes projects simultaneously.
- Executive-level communication skills with experience in consulting, negotiation, objection handling, and presentation.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with project management software and tools such as Microsoft Project, Jira, and Confluence.
