Job description
At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.
We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.
Aerospike enables extreme-scale, real-time applications that:
- Fight fraud in microseconds.
- Drive dramatic increases in shopping cart size.
- Power global digital payments.
- Deliver hyper-personalized user experiences to tens of millions.
Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.
Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.
If you’re ready to shape the future of data, join us.
Overview
The Director of Technical Account Management is a senior customer success leader with previous experience working with a highly technical product suite. With a high degree of autonomy and minimal supervision, this role is responsible for driving Onboarding, Adoption and Expansion globally by directly engaging with customers, partners, and internal teams to deliver customer outcomes and value realization based on Aerospike’s real-time data platform.
This is a highly impactful post-sales client-facing role that demands fluency in strategic leadership, account engagement, customer advocacy, and cross-functional collaboration. The Director is expected to guide program strategy and is crucial for ensuring customer success, driving revenue growth, and maintaining strong, long-term client relationships. The Director serves as a key program advisor during both pre-sales and post-sales phases, setting the vision and strategy for the TAM department, aligning it with overall business goals and customer needs.
Key Responsibilities
Strategic Leadership & Team Building
Establish and lead the global TAM function to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
Own and deliver traditional customer success metrics including monthly reporting, critical incident management, customer health, and customer satisfaction benchmarks.
Define and implement scalable processes, tools, and best practices to ensure an exceptional and consistent customer experience.
Foster a culture of customer obsession, innovation, and proactive problem-solving within the organization.
Customer Engagement & Success
Act as a trusted technical advisor to executive stakeholders and technical decision-makers at Fortune 500 companies across industries (Finance, Telco, AdTech/MarTech, Retail/E-commerce).
Own the customer journey, covering onboarding, adoption, and ongoing success ensuring measurable business outcomes for customers.
Act as a trusted executive sponsor and strategic advisor to Aerospike’s most critical and high-profile customers, ensuring alignment between their objectives and Aerospike’s solutions.
Drive proactive customer health monitoring, leveraging analytics to anticipate challenges and deliver timely interventions.
Cross-Functional Collaboration
Partner closely with Sales and Sales Leadership to develop strategic account plans that prioritize customer outcomes, retention, and upsell opportunities.
Partner with Sales and Sales Leadership on business reviews ensuring customers gain continuous value from their investment in Aerospike.
Collaborate with Product Management and Engineering to translate customer feedback into actionable insights that shape the product roadmap.
Advocate for customer needs across internal teams, ensuring alignment between support, product, sales, and engineering.
Minimum Qualifications
Bachelor’s Degree in Engineering, Computer Science, Information Technology, or equivalent.
10+ years of experience in Customer Success, Professional Services, or a related field, with at least 5 years in a senior leadership role.
Excellent leadership, communication, and cross-functional influence—trusted by engineers, go-to-market teams, and executive stakeholders alike.
Ability to influence cross-functional teams, ensuring seamless collaboration between sales, product, and engineering.
Experience building and managing global teams, with a focus on operational excellence and customer-centricity in high-growth startup environments.
Strong operational acumen—can own metrics, capacity planning, and continuous improvement across geos and functions.
Excellent communication, documentation, and presentation skills.
Ability to travel 20%–50%.
Preferred Qualifications
Master’s degree or MBA a plus.
Experience with SQL or NoSQL, and other large-scale data technologies.
Familiarity with AI/ML in post-sales success operations, including case deflection, intelligent routing, and TAM productivity tooling.
Prior experience managing and nurturing executive relationships with customers, including management of executive-level escalations
Demonstrated progressive experience leading post-sales or customer success teams in a SaaS or subscription enterprise software company.
Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$240,000 - $270,000] (actual compensation will be determined based on experience, location, and other factors permitted by law).
