Job description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Domain & Functional Testing Capability Lead role will be based out of one of our office locations (Charlotte, NC; St. Louis, MO; or Denver, CO) or remotely in the United States.
Position Summary
We are seeking an experienced leader to serve as our Domain & Functional Testing Capability Lead. This strategic position will drive excellence in functional testing practices while leveraging deep domain expertise across our organization. The successful candidate will lead diverse teams of Test Engineers, Test Data Managers, and Business Analysts, ensuring comprehensive test coverage and alignment with business objectives. This role combines technical leadership with business development responsibilities, requiring someone who can both drive testing excellence and articulating our value proposition to clients.This role has the additional responsibility of providing QE oversight and management for one of our large US clients.
This role offers an exciting opportunity to shape our functional testing practice while driving business growth through domain expertise. The ideal candidate will combine strong technical knowledge with business acumen, capable of leading teams to deliver high-quality testing services while building strong client relationships and contributing to business development efforts.
Key Responsibilities
Leadership and Team Management
- Lead and mentor teams of Test Engineers, Test Data Managers, and Business Analysts
- Foster a collaborative environment that promotes knowledge sharing and professional growth
- Develop and implement strategies for functional testing excellence
- Drive the adoption of industry best practices in functional testing
Domain Expertise & Strategy
- Establish and maintain deep domain knowledge in relevant business areas
- Develop testing strategies that align with specific domain requirements
- Ensure test coverage addresses both technical requirements and business scenarios
- Guide teams in understanding and testing complex business workflows
Test Planning and Execution
- Oversee the development of comprehensive test plans and test cases
- Ensure test coverage across all functional areas and business processes
- Implement risk-based testing approaches
- Drive the adoption of behavior-driven development (BDD) practices
Test Data Management
- Guide the development of test data strategies
- Ensure compliance with data privacy regulations
- Oversee the creation and maintenance of test data sets
- Implement effective test data management practices
Requirements Analysis
- Work with Business Analysts to ensure thorough requirements coverage
- Review and approve test scenarios derived from business requirements
- Ensure traceability between requirements and test cases
- Facilitate requirements clarification sessions with stakeholders
Quality Metrics and Reporting
- Establish KPIs for measuring functional testing effectiveness
- Implement comprehensive reporting mechanisms
- Track and report on testing progress and quality metrics
- Provide insights and recommendations based on testing results
Process Improvement
- Identify and implement process improvements
- Standardize testing methodologies across teams
- Drive the adoption of new testing tools and techniques
- Establish best practices for functional testing
Stakeholder Management
- Collaborate with product owners and business stakeholders
- Coordinate with development teams on testing approaches
- Manage relationships with third-party vendors and testing partners
- Facilitate communication between technical and business teams
Business Development & Delivery
- Partner with Sales teams to articulate our functional testing capabilities
- Serve as a Subject Matter Expert in client meetings and presentations
- Contribute domain expertise to proposal development
- Be the point of contact for our QE services delivery at a large US client
- Identify opportunities for service expansion
- Help develop testing service offerings based on market needs
- Represent the company at industry events and conferences
Risk Management
- Identify and assess testing risks
- Develop mitigation strategies for identified risks
- Ensure adequate test coverage for critical business functions
Qualifications
- Bachelor’s degree in Computer Science, Business Administration, or comparable experience
- 10+ years of experience in software testing, with at least 5 years in leadership roles
- Strong domain knowledge in relevant business areas
- Extensive experience in functional testing methodologies
- Proven track record of leading testing teams
- Experience with test management tools and methodologies
- Strong understanding of business process analysis
- Experience with test data management practices
- Excellent analytical and problem-solving skills
- Strong communication and presentation skills
- Experience in client-facing roles and business development
- Proven ability to explain technical concepts to non-technical audiences
- Understanding of regulatory requirements and compliance standards
- Experience with agile methodologies
- Relevant certifications (e.g., ISTQB Advanced Level, CBAP) are a plus
Additional Skills
- Strong understanding of business processes and workflows
- Experience with test automation frameworks and tools
- Knowledge of data privacy regulations and compliance requirements
- Ability to bridge technical and business perspectives
- Experience in managing distributed teams
- Strong negotiation and influence skills
- Proven track record in stakeholder management
- Experience in developing testing strategies
- Understanding of industry trends and best practices
Why TELUS Digital?
We offer a place to be yourself.
At Telus Digital, we value innovation, collaboration, and diversity. We provide a platform where your leadership will directly impact the future of digital transformation. You will have the opportunity to work with top-tier clients, leading teams through cutting-edge projects that shape the future of business operations. We support our team members with professional development opportunities, an inclusive culture, and a commitment to personal growth.
We are committed to creating a workplace that embraces diversity and equal opportunities for all.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
