Email & SMS Notification Operations Specialist

at United Field Services
  • Remote - India

Remote

All Others

Mid-level

Job description

United Field Services seeks a detail‑obsessed Email & SMS Notification Operations Specialist to own the day‑to‑day delivery of every transactional message our platform sends. From Twilio SMS alerts that a work order has landed to crisp onboarding emails that invite new clients, you’ll keep templates sharp, deliverability high, and users perfectly informed.

Position: Part‑Time Email & SMS Notification Operations Specialist

Location: Remote (U.S. time zones preferred)

Hours: 15–20 hours per week (flexible)

What You’ll Do

  • Own the message pipeline. Operate and monitor all outbound notifications—transactional email and SMS—generated by our proprietary web application.

  • Run Twilio SMS. Keep Messaging Services, phone numbers, and Opt‑Out keywords healthy; track delivery rates, carrier feedback, and cost per send.

  • Steward transactional email. Maintain responsive HTML/MJML templates stored in Git; manage SMTP credentials (AWS SES/Postfix) and ensure DKIM, SPF, and DMARC remain green.

  • Template QA. Validate renders across major email clients and mobile devices; preview SMS character counts and link wrapping.

  • Event & trigger logic. Translate product events (e.g., vendor assigned / client invited / document uploaded) into clear messages, throttle volumes, and prevent duplicates.

  • Compliance & consent. Enforce TCPA (for SMS) and CAN‑SPAM; manage unsubscribe flows and SMS STOP/HELP logic.

  • Instrumentation & alerts. Build dashboards for open, click‑through, delivery, and complaint metrics; set up PagerDuty/Sentry alerts for spikes or API failures.

  • Iterate & improve. Propose subject‑line/SMS‑copy tests, template refinements, and new event hooks to improve engagement and reduce support tickets.

  • 4+ years managing high‑volume transactional email and/or SMS in a SaaS or web‑product context.

  • Hands‑on experience with Twilio (or similar SMS API) and an SMTP‑based email service (AWS SES, Mailgun, Postfix, etc.).

  • Solid HTML & CSS for email, plus familiarity with MJML or responsive frameworks.

  • Comfort reading API logs, JSON payloads, and basic SQL for troubleshooting.

  • Ability to navigate a Python codebase and submit lightweight pull requests for notification-related integrations.

  • Working knowledge of deliverability/authentication (SPF, DKIM, DMARC) and SMS carrier compliance (10DLC registration, opt‑in rules).

  • Eye for detail and copy‑editing excellence.

  • Clear, concise written English and strong async communication skills.

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