Job description
I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.
**This position requires flexibility, with 5 working days per week, spanning from Mon – Sun. It involves some shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days, totalling 45 working hours per week.**
PLEASE NOTE:
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a remote role for South African Citizens only.
Duties may include:
Answering incoming calls, administrative, non-emergency, and emergency
- Professional etiquette
- Promptly ascertain proper levels of response.
- Triage calls and enter data into computer system.
Data Entry with critical attention to details.
Constantly monitoring the dispatch system.
- Ensure units are en-route.
- Post moves in a timely fashion.
- Ensure other unites are within acceptable distance.
Communicate appropriate routing instructions.
Investigate and report all time exceptions.
Complete and submit daily reports.
Experience in the Healthcare Industry experience will be beneficial
Previous experience in dispatch or coordination will be an added benefit
Customer service skills
Ability to prioritize multiple tasks; ability to work independently and as a team member.
Competent radio communication skills.
Excellent English communication skills (written and verbal).
If you are not contacted within 14 working days, please consider your application unsuccessful.
