Job description
The EX Consultant works cross-functionally with Client Success, Client Insights, and Success Operations to provide best in class client experiences as an Employee Experience Subject Matter Expert. This role reports to Director, EX. The EX Consultant role’s primary focus is launching Employee Experience programs and consulting on best practices with Clients or Client Organization teams for EX project timelines, client relationships, and deliverables. EX Consultant assists the Director EX with building out the EX Practice by assisting with creating collateral and reviewing trends in the field.
The EX team collaborates across the organization to build and better the EX practice, helps communicate insights, and develops relationships with our clients. They are an extension of the Client Organization teams to assist them and establish the teams as leaders in the industry. They also strive to understand the client’s business and internal operations to continue and improve on our platforms to meet our client’s needs.
Why work at SMG?
SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.
We offer our talent -
- Work hard, have a fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
- Ample opportunities to learn and grow.
- Fully Remote
- Unlimited PTO
- Diverse, experienced, friendly team which will welcome you, support you and challenge you.
We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.
What you can expect in this role:
- Support a variety of teams as an Employee Experience Subject Matter Expert
- Partner and collaborate with Technology to scope EX enhancements to enable and strengthen EX offerings and ensure best in class technology which exceeds client expectations.
- Collaborate with Director, EX to build out supporting documentation and collateral for the EX Practice, attend conferences and assist in dissemination of learnings.
- Assist Client Organization teams with EX deliverables, insights, and client relationships.
- Launch new client Employee Experience programs with assistance from Implementation Managers, Implementation Specialists, and Project Managers and consult on EX program refreshes when applicable.
What you’ll need to succeed:
- Bachelor’s degree in business, HR, or Psychology (IO Experience Preferred)
- Experience in Account or Project Management, Human Resources, Employee Experience, Organizational Development, or Industrial Organizational Psychology is a plus.
- 1-2+ years of years working on multiple projects simultaneously with a consulting firm, market research company, or other service-based organization is preferred, but not required.
- Intermediate or Advanced proficiency in Microsoft Office, specifically Word, Excel and PowerPoint.
- Experience analyzing data and translating data into valuable information relevant to their clients’ businesses.
- Experience navigating technical solutions.
- Consulting or experience building relationships with C-level employees + working with restaurants, retailers or in healthcare is a plus.
- Experience working with multi-unit restaurants or retailers, or frontline/hourly employees is a plus.
Who is SMG?
To learn more about SMG, visit www.smg.com.
