Job description
Who Is Bird
Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.
We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.
Job Summary
We are seeking a highly motivated and experienced Engagement Manager to lead operations and relationship management in the Italy market. This role serves as the primary point of contact for one of Bird’s key partners—the Fleet Manager—overseeing their onboarding, lifecycle management, and overall engagement strategy within the region.
The ideal candidate is action-oriented, collaborative, and deeply focused on improving the Fleet Manager experience. You will identify opportunities, challenges, and areas for improvement, codify insights, and advocate internally for enhancements. By working cross-functionally with product, data, communications, and operations teams, you will ensure alignment and drive strategic initiatives that support both operational excellence and sustained partnership success.
Responsibilities
- Maximize revenue per FM at an optimized operational cost, by determining vehicle allocation strategies, recommending terminations, and determining / executing strategies to drive FM metric improvement.
- Build strong relationships with top performing FMs through consistent outreach, communication, and support, preventing FM churn. Provide support and keep FMs motivated. Liaison of market or business priorities changes.
- Ensure timely onboarding of new FMs, including ensuring training completion and arranging for vehicle pick-up, ensuring we hit our ramp plan targets.
- Manage / Improve damage metrics, ensuring FM damage vehicles stays below target and they maximize the number of ready vehicles on the streets.
- Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching.
- Collaborate in cross-functional projects to accelerate the success of the business.
- Collect input / feedback from FMs, understand their pain points and bottlenecks and translate those into product / process improvements to help them succeed. Collaborate with other Bird internal teams to deliver these improvements.
Requirements
- Bachelor’s or Master’s degree
- 1+ year of experience in account management or customer-facing roles
- Experience in vendor and third-party logistics (3PL) communications
- Proven success in process-driven environments with a focus on continuous improvement
- Proficient in Excel and Google Suite; SQL knowledge is a plus
- Strong emotional intelligence with the ability to influence, de-escalate, and collaborate across teams
- Excellent verbal and written communication skills in English and Italian; additional languages are a plus
- Willingness to travel up to 30%
Culture at Bird
We’re an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.
Perks up
We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work-from-home stipend plus a new resource to help support personal and professional development—all the goods needed to move on our mission together.
Bird is the world
Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.
Sound like a place you’d like to work? Sweet. Let’s chat.
#LI-Remote-Italy
#LI-Hybrid
#LI-Italy
