Job description
The Engagement Manager (EM) oversees scope, schedule, and budget to meet the defined solution for clients using the Crossfuze practice methodology. The EM will collaborate with the client’s project team ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the resources on the project making sure they understand the planned tasks, tracking actual progress, and managing changes.
This position is fully remote and candidates must be located in the United States.
Single point of contact for client engagements
Lead the project team throughout delivery process
Apply expertise in the delivery methodology to promote client success
Partner with the Sales team and client to understand the services to be delivered
Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
Mentor team members to achieve the services objectives
Identify gaps in solution delivery and propose solutions and escalate as needed
Managing multiple projects at the same time (5+)
Maintain 75% billable utilization target
Identify areas for and participate in Continuous Improvement activities
5+ years’ experience in a professional services organization and consulting experience
Experience working on ServiceNow projects required
Effective communication skills with the ability to set appropriate expectations with the client
Strong interpersonal skills, client-centric attitude, ability to operate in a culturally diverse environment
Experience driving complex issues through analysis and resolution
Demonstrated ability to lead teams and achieve success with ServiceNow implementation projects, balancing scope, timeline, and budget constraints
ServiceNow certifications in aligned workflow desired
Experience managing several concurrent external client projects desired
A bachelor’s degree or equivalent experience
ITIL V3 or V4 Foundations Certification is preferred
Project Management Professional (PMP) or similar certification is preferred
Agile Scrum experience and Scrum Master certification is preferred
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Healthcare Plan
- 401(k) with employer match
- 10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice
Annual Compensation Range:
- The anticipated compensation range for this position is $120,000-140,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
