Crossfuze

We are an IT services and consulting company, founded in 2000. We help organizations with workflow design, support, and technology to improve their operations.

As a ServiceNow Elite Sales and Services Partner, we have over 20 years of Enterprise Service Management experience, completing more than 2,500 implementations. ServiceNow named us their Consulting & Implementation Partner of the Year for 2025. Our team includes over 100 ServiceNow consultants, who have delivered more than 1 million consulting hours across 3,000 implementations and earned over 500 ServiceNow Certifications. We maintain Elite CSAT Ratings for various ServiceNow products like CSM (5.0), ITSM (4.87), ITSM PRO (5.0), ITAM (5.0), ITOM (5.0), and Hybrid Project (4.5).

Our services cover:

• Value Realization: Business value assessments, KPI/ROI definition, benchmarking studies, and value realization dashboards.
• Advisory Services: Strategy and roadmapping, phase zero engagements, COEI and platform governance, and architectural assurance.
• Support & Optimization: Remote development (Infuze), managed services (Extend), and staff augmentation (RoT).
• Professional Services: Implementation, proprietary accelerators, business process consulting, and training.

We are also a Preferred Microsoft Gold Cloud Solutions Partner, with expertise in Cloud Productivity, Azure, SCCM, SharePoint Online, Teams, OneDrive, Power Automate, Power Apps, and Copilot.

Our mission is to embrace change and create value for our clients, people, partners, and communities.

We cultivate a culture of diversity and connection, where employees are encouraged to bring their unique perspectives. Our core values include valuing diversity, offering interesting and challenging work, supporting career development through training and growth, and maintaining a modern “work from anywhere” culture. We prioritize the mental health of our employees and their families, and we recognize the importance of personal connections within our company and communities.

Our team has between 501-1000 employees. We foster a culture where passionate, innovative people learn and grow from each other.

We are a remote-first company with a “work from anywhere” mindset. This setup supports teamwork, collaboration, and innovation while helping maintain work-life balance. We balance working with prominent clients on innovative projects with maintaining close connections among teammates across departments. We want employees to build their careers with us, providing training, development opportunities, and promoting from within. Our employees are located across North America, Europe, and Asia Pacific.

We implement diversity and inclusion initiatives, including certified diversity recruiters, management training from a diversity, inclusion, and belonging consultant, a “Women in Tech Spotlight,” and an employee-led DIB task force.

We provide an extended healthcare plan and group RRSP or 401(k) with employer matching contributions. We offer paid maternity and paternity leave for biological birth and adoption, plus assistance for newborns, adoptions, and fertility treatments. We emphasize flexible remote work options and autonomy in work arrangements.

Our benefits include competitive paid time off, an additional PTO day for mental health, and half-day Fridays (internal communications are limited after noon local time, with some role-based exceptions). Employees get 10 days of bereavement leave and a premium Calm app subscription for themselves and up to five family members for mindfulness and wellness.

We also organize sponsored employee gatherings and fund employee-led Diversity, Inclusion, & Belonging (DIB) task force initiatives and community service opportunities. We also have competitive training and development programs.