Job description
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role:
We’re looking for a hands-on Engineering Manager to join our Infrastructure team. This role is ideal for someone who loves to lead by example — someone who can both support and grow a high-performing team and roll up their sleeves to solve complex technical problems alongside them.
You’ll be working across areas like observability, performance, developer tooling, and databases— helping shape strategy, drive execution, and foster a culture of excellence and ownership.
If you’re excited about being a player-coach, blending technical leadership with mentorship and team-building, we’d love to talk to you!
What You’ll Do
- Lead and mentor a team of infrastructure engineers, fostering a culture of collaboration, ownership, and technical excellence.
- Act as a player-coach: contribute directly to the codebase, architecture decisions, and technical problem-solving while growing team capabilities.
- Drive and support strategic initiatives across observability, performance, developer experience, and database infrastructure.
- Partner with cross-functional teams to align infrastructure priorities with business goals and product needs.
- Own the planning and execution of high-impact projects — balancing scope, velocity, and long-term sustainability.
- Help shape and evolve technical direction, making pragmatic choices between scaling, automation, and reliability.
- Recruit, develop, and retain top engineering talent through strong coaching, feedback, and support.
- Champion engineering best practices, operational excellence, and a continuous improvement mindset across the team.
What You’ll Bring
- A strong technical foundation in infrastructure, systems engineering, or platform development — with the ability to dive deep when needed.
- Proven experience leading and mentoring engineers, with a focus on helping individuals grow while delivering impactful results.
- A pragmatic, delivery-focused mindset — knowing when to aim for excellence and when to ship “good enough” solutions.
- A track record of working across teams and functions to align infrastructure priorities with organizational needs.
- Comfort operating in ambiguous environments and driving clarity through thoughtful planning and communication.
- A collaborative, team-first attitude with the ability to both support and challenge — especially in a high-trust, high-autonomy environment.
We’ve Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target for this position ranges from $208,000 to $250,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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