Job description
Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a Enterprise Account Manager to join our team!
Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an Enterprise Account Manager, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.
Who will love this job:
- A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
- A thoughtful mediator - you’re consultative, receptive and authentic through tough situations and hard-to-close negotiations
- A collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customers
- A problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix
What you’ll do:
- Effectively manage a book of business of our most strategic accounts
- Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
- Build strategic account plans that map out expansion and other upsell opportunities
- Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
- Partner with Customer Success managers and leverage product expertise to solution for customer pain points
- Position yourself as a strategic partner to key stakeholders and champions within named accounts
- Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
- Be an active participant in building and improving internal operational processes
You should have:
- Demonstrated experience in renewals and expansion, working with executive collaborators in enterprise accounts
- Excellent project management skills
- Experience solutioning for complex problems, often outside of your direct control
- Ability to lead complex negotiations with multiple cross-functional customer executives
- Deep understanding of Customer Success principles
- A consultative approach to problem-solving, and the ability to manage customer expectations
- Experience in consulting or research, a plus
- Experience with HR industry and SaaS, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role - but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here .
The national pay for this role is $117,150 base salary. Individual compensation will be commensurate with the candidate’s experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Who we are
At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].
Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.
