Job description
Work Arrangement: Monday - Friday, 9 AM - 6 PM PST
Job Type: Full-time, Independent Contractor
Salary Range: Competitive; based on experience
Work Schedule: 40 hours per week, Monday–Friday.
Locations: Remote, open to candidates who can work PST hours.
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work with Us?
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Partner Company
Our partner company is a buyer experience platform tailored for homebuilders, aimed at simplifying the online home shopping, purchase, and ownership process. Through their customizable, white-labeled solution, they help homebuilders sell homes more efficiently while providing homeowners with everything they need to manage and operate their new construction homes. They enable builders to deliver a smooth, branded experience at every stage of the buyer journey.
Role Overview
We’re hiring a Full-Time Operations Manager - to join Foundation’s Customer Success team. The ideal candidate will be highly organized, detail-oriented, and thrive in a fast-paced, dynamic environment. This role will support the onboarding of new customers, manage day-to-day operational tasks, and streamline internal processes to ensure smooth client interactions. The Operations Manager will play a crucial role in ensuring customer satisfaction and business growth.
Key Responsibilities
Customer Onboarding & Implementation (70%)
- Support onboarding and implementation tasks for new customers, including data entry, documentation, and progress tracking.
- Monitor customer accounts, ensuring key milestones are met and customers are fully prepared to launch on Foundation.
- Assist in preparing and maintaining internal resources, documentation, and reporting.
Operational Support (10%)
- Perform operational tasks to ensure systems, tools, and processes run smoothly.
- Collaborate with cross-functional teams to surface customer feedback and suggest process improvements.
- Respond to customer inquiries with professionalism and care.
Internal Process Optimization (20%)
- Identify and flag gaps or risks in customer progress proactively.
- Maintain and update internal documentation and resources, ensuring consistency and accuracy.
- Contribute to regular operational reporting and internal communication.
Non-Negotiables:
- 3+ years of experience in a customer-facing, administrative, or operations support role.
- Advanced Excel skills (Excel wizard)—ability to create complex formulas, pivot tables, and analyze large datasets efficiently.
- Strong organizational skills and attention to detail.
- Proficient in written and verbal communication.
- Comfortable with tools like Google Workspace, Slack, and Notion.
- Ability to manage multiple tasks in a fast-paced, remote environment.
- Positive, proactive, and team-oriented attitude.
Nice-to-Haves:
Experience in real estate, homebuilding, SaaS, or tech startups.
Familiarity with customer success or project management tools.
Interest in long-term growth in customer success, operations, or implementation.
Remote Work: Fully remote—work from anywhere
Generous PTO: Ample paid time off to rest and recharge
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process:
- Application
- Screening
- Skills Assessment
- Top-grading interview
- Client Interview
- Job Offer
- Client Onboarding
