Job description
Open Position: Field Implementation Manager
Reports to: Client Onboarding Manager
Location: Remote (with required travel up to 75%)
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.
What we’re looking for:
You are inspiring, authentic, intuitive, highly motivated, results-driven, and a fast learner. You want to work for a company with a positive work culture that is fast-paced and evolving. You believe that working for a diverse and inclusive organization is best and holds the values of One Team, Inclusion, Transparency, Agility, Empathy, Growth Mindset and Proactivity – and you’re ready to be an ambassador that exemplifies these qualities. You are data driven and comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic work setting.
Responsibilities:
As a Field Implementation Manager at HST Pathways, you will serve as the on-site expert and clinical liaison during EMR software implementations. You’ll provide hands-on support, deliver end-user training, and ensure seamless alignment between our software and real-world clinical workflows. This role is ideal for someone who thrives in fast-paced healthcare settings, enjoys travel, and is passionate about empowering staff through technology and education.
- Serve as the on-site clinical liaison during go-lives, bridging the gap between software functionality and clinical/nursing workflows.
- Provide real-time support to clinical staff during go-lives, including answering questions, troubleshooting, and reinforcing training in the moment.
- Conduct micro-trainings or refreshers on-site as needed, based on observed workflow gaps or user confidence.
- Assist in gathering and documenting feedback from clinical end users to inform future training, configuration, and product enhancements.
- Identify and escalate workflow or configuration issues to the Implementation or Project Team for rapid resolution.
- Standardize best practices across facilities, especially around documentation, assessments, and task workflows to ensure consistency and efficiency.
- Participate in pre-go-live site readiness reviews, assisting with onsite assessments to confirm workflow, hardware, and configuration preparedness.
- Lead post-go-live wrap-up sessions, capturing lessons learned and outstanding items for follow-up.
- Deliver engaging, role-based classroom, virtual, and onsite training sessions for facility super users, administrators, office managers, clinical staff, and physicians.
- Facilitate center build activities and database configuration aligned with implementation goals and workflow design.
- Track project activities using Rocketlane, Salesforce, and ticketing systems; ensure timely submission of documentation and deliverables.
- Remain current on product updates, release notes, and HST Pathways best practices to maintain subject matter expertise.
- Assist in updating internal curriculum and knowledge base content to support product evolution and training scalability.
- Other duties as assigned
Qualifications:
- Bachelor’s degree preferred.
- Experience with formal training
- Clinical or healthcare background strongly preferred (e.g., RN, LPN, Surgical Tech, Clinical Educator).
- 2–3 years of experience in software implementation, training, or EMR support.
- Strong understanding of Ambulatory Surgery Center workflows or outpatient healthcare operations.
- Excellent verbal and written communication skills, with the ability to train and support adult learners effectively.
- Organized, adaptable, and able to work autonomously in a fast-paced environment.
- Proficient in Microsoft Office and familiarity with Salesforce or similar tools.
- Willingness and availability to travel up to 75% of the time (typically 3 out of 4 weeks per month during assigned go-lives).
Team Culture
- We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
- We thrive through collaboration. We invest in our team and take pride in the success of others.
- We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen.
- We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
- We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery.
Benefits
- Remote work environment
- Health benefits paid for employee
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
