Job description
Why Sonic?
Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
Pay Range:
$20/hour + Quarterly Profit Sharing
Benefits/Perks:
- Competitive pay and performance-based incentives
- Full Benefits package (medical, dental, vision, 401k, profit sharing, and more
- Paid training
- Collaborative team culture in a dynamic working environment
- Career advancement opportunities
- Extended education opportunities
- Company Paid Pregnancy/Bonding Leave
Position Summary:
Field Service Dispatchers work with end users to ensure appropriate scheduling times and timely arrival of Field Service Technicians. Field Service Dispatchers schedule site visits, coordinate Field Service Technician visits and organize the dispatch calendar.
Position Type/Expected Hours of Work:
Field Service Dispatcher is a full-time (40 hours per week), non-exempt/hourly position. Occasionally, overtime is necessary to deliver outstanding customer service. This can be performed fully remote.
Essential Duties:
- Have proficient understanding of dispatch and workflow software.
- Communicate locations and duties to Field Service Technicians.
- Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests.
- Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner.
- Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs.
- Maintain and provide up-to-date insurance paperwork to property management and the Field Service department.
- Ensure that all assignments have been successfully completed each day.
- Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis.
- Communicate proactively and effectively with all Sonic workgroups.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional
- Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with
- Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets
- Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new
- Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in
- Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written
- Ethics- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and Abilities:
- Language Skills - Ability to read and write.
- Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Computer Skills– Ability to type and use a computer.
Physical Demands:
While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
