Job description
Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.
See Yourself at Telix
The Field Service Engineer/Specialist is responsible for leading or participating in the installation and maintenance of ARTMS equipment from planning to customer acceptance. The Field Service Specialist is responsible for performing electromechanical installations, equipment and process qualifications, preventative maintenance, and service at customer facilities, as well as providing customer training and technical support. On the job training will be provided, as well as continued access to subject matter experts. The position works closely with our Sales, Operations, and Finance teams to deliver services to our customers within our ISO 9001 certified Quality Management System.
Key Accountabilities
- Field work/Technical Support: - Maintain professionalism in all interactions with customers and partners (existing and potential) - Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites, from project initiation to customer acceptance.
- Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.
- Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures.
- Maintaining tools and tool kits in good working order
- Performing site evaluations at potential customer facilities
- Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary
- Record generation/keeping:
- Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
- Documenting lessons learned to support continual improvement of ARTMS’s products, processes and documentation, including documenting and internally disseminating customer feedback in line with our Quality Management System
- Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc.
- Quality management
- Assisting with incoming materials inspections
- Extended hours and shift work will be required from time to time, particularly during installation.
- Must be willing to be designated a Nuclear Energy Worker (NEW).
- Travel (up to 60%), including international, will be required.
- Must be able to lift up to 50 lbs.
Education and Experience
- Degree in relevant engineering discipline or technical diploma with relevant experience
- Minimum 3+ years of relevant mechatronic or electrical systems experience
- Strong verbal and written communication skills in English
- Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control.
- Experience with installation and commissioning of systems.
- Experience troubleshooting control systems.
- Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.
- Experience with inspection tools, power tools and hand tools.
- Familiarity with power distribution circuits.
- Team player with the ability to work with minimum supervision.
Preferred Experience
- Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.
- Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.).
- Experience working in radioactive environments.
- Knowledge and experience working within cGMP and/or ISO9001 standards.
- Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language.
At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what’s next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.
Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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