Job description
Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
Escalate unresolved issues to the appropriate technical teams and track the progress of the resolution process
Guide users on how to use IT systems and applications, including password resets and user account management
Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications
Qualification and Experience
Minimum of 3 years of experience in an IT technical support role
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Experience with Microsoft Windows OS, Active Directory and basic networking concepts
Bachelor’s Degree in Computer Science or related field
CompTIA Certification is preferred
Competencies and Skills
Demonstrated commitment to delivering outstanding customer service, with strong communication and interpersonal abilities
Proficient in analytical thinking and problem-solving, with keen attention to detail
Proven ability to handle multiple tasks and shifting priorities in a dynamic, fast-paced environment
Solid understanding of IT infrastructure components such as servers, network devices, and storage systems
Highly adaptable and flexible, with a proactive approach to continuous learning and professional growth
Private Health Insurance.
Paid Time Off.
Opportunities for Professional Growth and Career Advancement.
Training and Development Programs.
Competitive Salary.
Collaborative and Supportive Work Environment.
