Job description
ZigZag is looking for a Finance Team Leader to join our team!
About our client
Our client is a global host travel agency headquartered in Melbourne, Australia and owned by Corporate Travel Managers (ASX: CTD), a company registered on the Australian Stock Exchange. They provides experienced independent travel agents (our clients) with access to the best buying power, technology, and support to manage their independent travel business.
The Finance Team Leader Role will lead our current team of 4 Finance Administration Assistants to support the operations in Australia, with the primary goals of:
Maintaining a highly accurate mid office system (Tramada) in line with the requirements of an ASX listed company;
Providing timely support to our independent travel agents, with a focus exceptional customer service; and
Growing and developing the current team.
Responsibilities
Daily
Team Management – Assisting the team with daily operations and answering any queries they have.
Process Management – Ensuring process are completed by the Team accurately and within required timelines:
Daily Banking receipting in Tramada:
Debtor and Retail receipts,
Creditor refunds/ Commission Payments,
Mastercard/ VISA/ AMEX receipts.
BSP & AirTickets.
Daily Credit Card reimbursements by 2pm.
Management of Aged Debtor and Aged Creditor Ledgers.
Management of unclaimed and non-invoiced commission ledgers.
Inbox Monitoring – Actioning & investigating complex Expert queries, predominantly assisting travel experts with commission and booking queries in Tramada.
Monthly
End of month processes, including final bank reconciliation and running reports required by the onshore ANZ Finance Team.
Travel Expert commission releases
Audit bookings to ensure financial minimum standards are met.
Compile expert charges ensuring Experts are billed accurately for AdHoc charges and any Finance support provided over the month.)
Reviewing Tramada reports to identify booking issues.
Ad Hoc
Report automation for Accounts and Experts
Process automation
Answering queries relating to the Bi-Annual Audits, noting CTM is an ASX listed company.
Bi-Annual detailed reviews of ledgers to identify and troubleshoot booking errors.
Regular audits of reports and processes.
Answering queries from various internal stakeholders, including ANZ Finance, General Managers and Business Leaders.
Experience and Qualifications
Finance experience (CA or equivalent preferred).
Travel Industry experience (preferred) with experience in Tramada or similar software.
Experience managing and developing high performing Finance teams with high attention to detail and excellent customer service standards.
Experience upholding best practice processes with a strong focus on controls and risk management.
Excellent stakeholder management, communication, listening and presentation skills. Applicant much understand the importance of developing and maintaining external customer relationships.
Competency with Microsoft Excel (including pivot tables, advanced formulas).
Excellent English communication, listening and presentation skills.
Excellent time management, multitasking, and problem-solving skills.
Strong aptitude for process improvement and innovation. We are always looking for ways we can work more
efficiently and provide our Experts with more support.
