Job description
Are you a German speaker? Embark on a new adventure where you’ll be able to work 100% remotely from all over Greece as a CS advisor for a multinational BPO company!
Responsibilities
Managing of incoming calls
Identify and access customers’ needs to achieve satisfaction
Build relations of trust through open and interactive communication
Provide accurate, valid, and complete information by using the methods/tools
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Native or near to native German language (C2)
Very good command of English language (B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Competitive Remuneration package
Indefinite Contract
Extra bonus depending on the performance appraisal
Health care benefits and numerous other discounts
Ticket restaurant
Relocation Cost (for candidates outside Greece)
