Job description
Position Summary
The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience.
Key Responsibilities
- Primary owner of customer relationship and account strategy
- Be a trusted advisor to customers while developing relationships with multiple stakeholders
- Accountability for customer retention and subscription renewal process
- Conduct quarterly customer business reviews
- Manage customer issue escalation process, as required
- Partner with Marketing in the development of customer references, testimonials and events
- Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
- Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
- Participate in industry conferences, trade shows and other opportunities for customer interaction
Required Skills
- 5+ years managing customers relationship or equivalent experience
- Highly motivated and disciplined self-starter with excellent oral and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
- Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
- Able to thrive in a fast paced, self-directed environment
- Must be comfortable managing multiple tasks in real time
- 4-year degree required
- The ideal candidate is someone who has experience in the legal industry
- Travel for this role is +/- 25%
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