GTM Systems Operations Manager

Job description

DNSFilter is revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We’re a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer.

As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it’s clear there’s a missing piece. That’s where you come in!

As we accelerate growth, DNSFilter is building a world-class Revenue Operations (RevOps) organization to drive operational excellence and unify all revenue-impacting teams. We’re seeking a GTM Systems Operations Manager, Sales. In partnership with the broad RevOps team, this role is focused on integrating Sales and RevOps systems and processes, ensuring seamless alignment, and delivering a technically optimized, data-driven experience.

The GTM Systems Operations Manager, Sales will play a pivotal role in ensuring the processes and data frameworks are optimized to drive alignment and operational efficiency. This role will focus on implementing and managing sales tools, automating workflows, and providing advanced reporting and analytics, enabling the sales team to exceed their targets while ensuring a seamless customer experience.

Eligible candidates have and can work successfully in a remote environment and are familiar with working in a fast-paced, hyper-growth SaaS start-up. This is a full-time, remote role and is open to candidates in the United States or Canada who are able to work hours that closely overlap with ET.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion, is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions!

In this role you will:

Sales Process Optimization:

• Partner with Principal Business Architect to implement, and continuously refine end-to-end sales workflows, ensuring seamless integration across CRM, CPQ, billing, and other cross-functional systems to enable efficient lead-to-cash operations.
• Analyze process inefficiencies and develop scalable automation solutions leveraging technical tools and platforms, driving productivity, accuracy, and operational scalability.

CRM and Systems Management:

• Manage and optimize Salesforce CRM, Outreach, Gong, and other sales tools, leveraging both native and non-native APIs for seamless integrations.
• Assist in managing API integrations to support real-time data synchronization and maintain operational stability across systems.
• Utilize SQL to connect to the data warehouse, enabling advanced reporting, data enrichment, and analytics.
• Implement custom objects, triggers, and automation rules within Salesforce to align with sales workflows and data requirements.

Pipeline and Forecasting Support:

• Develop and maintain dashboards and reports to provide visibility into the sales pipeline, forecast accuracy, and key performance indicators. Enable leadership to make informed decisions based on real-time insights.

Territory and Quota Management:

• Work with Sales leaders to configure and maintain Salesforce-based territory and quota assignments.
• Leverage data analytics to identify coverage gaps and propose realignments to maximize team efficiency.

Data Integrity and Compliance:

• Establish and enforce data hygiene protocols to ensure the integrity, accuracy, and consistency of sales data across systems.
• Regularly audit Salesforce and other sales platforms to identify and resolve discrepancies, duplicates, or incomplete records.

Collaboration with RevOps and Cross-Functional Teams:

• Act as the primary contact for troubleshooting sales operations issues, managing system configurations, resolving data discrepancies, and implementing process improvements to support day-to-day sales activities.

Training and Enablement:

• Provide user technical training focused on CRM configuration, system workflows, and data compliance requirements.

Automation and AI:

• Utilize AI-driven tools and automation workflows to enhance lead scoring, opportunity management, and reporting accuracy.

To qualify for this role, you have:

• 5+ years of experience in Sales Operations or Revenue Operations, with a proven track record of driving process improvements and aligning sales processes with company goals.
• Certified Salesforce Administrator with advanced Salesforce proficiency, including hands-on experience with Apex for creating workflows, triggers, custom fields, and integrations.
• Familiarity with customer data platforms (e.g., Twilio Segment, Salesforce CDP) and basic experience with data integration tools (e.g., Zapier, Workato) to support the unification and activation of customer and sales data.
• Solid analytical skills, including experience with reporting and visualization tools like Tableau or Power BI, and a foundational understanding of SQL for basic data queries.
• Experience with territory assignments, quota setting, and performance analysis.
• Exceptional project management skills, particularly for managing cross-functional initiatives in a fast-paced, high-growth environment.
• Outstanding communication and collaboration skills with a focus on working cross-functionally to meet shared revenue goals.
• Experience in a SaaS or subscription-based business model.

Bonus points for:

• Familiarity with product-led growth strategies.
• Experience in scaling sales operations in a scale-up environment.

We Offer:

• A 100% work-from-home position with a company that values and fosters personal and professional growth
• Pathway to promotion to additional organizational positions and responsibilities based upon results and performance - not just time in the chair.  You help us grow, we will help you grow.
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Flexible Fridays
• Paid company-wide week off at the end of each year
• Flexible Vacation policy
• Awesome company swag
• Home office buildout allowance
• Full medical, dental, and vision benefits for US, UK, and Canada-based employees
• Full short-term disability and life benefits; available long-term disability
• Retirement savings account options with vested company matching for qualifying employees
• In-person annual gatherings. Last time we all spent a week on a beach in Cancun!

DNSFilter is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The hiring base pay is dependent upon many factors such as level, function, training, transferable skills, work experience, business needs, and/or geographic location. As a hybrid company, our compensation reflects the cost of labor across several U.S. and global geographic markets. We pay differently based on those defined markets. Our Talent Team can share more about the specific salary range for the job location during the hiring process.

DNSFilter participates in the E-Verify program.

At DNSFilter, we utilize sophisticated software and tools to identify and eliminate Deepfake candidates. This approach helps us maintain the integrity of our hiring process, ensuring that we select the most qualified and genuine individuals to join our team.

U.S. hiring salary range

$120,000—$130,000 USD