Job description
We’re Quiq
Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination of AI Agents, an AI Contact Center, and AI-powered business process automation enable brands to deliver multimodal, omnichannel experiences across voice, email, and digital channels, as well as seamless escalations from AI to human agents. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is an easy-to-use, model agnostic, rapid agentic AI builder with out-of-the-box real-time observability. AI Studio includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, deploy, manage, and scale custom AI solutions. The world’s leading brands, including Volvo, Spirit Airlines, Brinks, Lane Bryant and IHG Hotels & Resorts, trust Quiq to bring their AI strategies to life. Visit https://quiq.com/ to learn more.
The Quiq team is made up of technology leaders that are from deep in the CX space and specialize in driving transformational change for CX teams globally. The team hails from Zendesk, Oracle Service Cloud, RightNow, Genesys, and LivePerson.
Role Overview
Quiq is seeking a Product Marketing leader to join our fast moving, innovative, fully remote team to own the product marketing strategy and execution of the narrative for our products, solutions, and integrations. The ideal candidate is a dynamic product marketing storyteller with a revenue building mindset, and proven partner and collaborator to enterprise sales and product management teams.
We’re looking for a leader with experience driving creative product marketing strategies and programs in the CX space for enterprise customers, and is excited about how AI is transforming the space. In this role, you will help drive a deep understanding across the GTM team of our ICP, our personas, craft differentiated positioning and messaging, bring new products and functionality to market, and serve as the resident CX solution expert to drive better performance for our marketing campaigns, and sales execution.
The ideal candidate is a creative storyteller with a unique ability to translate technical concepts and new approaches to technology into impactful stories that resonate with the market, our customers, and our GTM teams through effective enablement..
Quiq is a fast-paced, dynamic environment. Key performance indicators include pipeline generation, deal velocity, win rates, ACV, market leadership, and product adoption.
The role reports to our SVP of Marketing and will be considered a key player for the marketing leadership team. As the Product Marketing leader - you will have the opportunity to help shape the way the market thinks about this incredible wave of innovation and showcase how Quiq is leading it.
Your Responsibilities
- Collaborate with the product, marketing, and sales team as the expert in translating our product solutions into compelling stories.
- Create compelling, differentiated messaging and positioning, with a clear understanding of customer use cases/persona and the core capabilities of our platform.
- Closely partner with product management to ensure we are delivering on end-to-end scenarios that meet customer needs and to execute well-received product/feature launches.
- Keep up with the ever changing environment of AI for CX through industry news and events, analyst reports, and social conversations to educate key internal constituents and drive awareness/demand.
- Deliver key messages and feedback to enable our SDR and marketing marketing teams to execute relevant digital and event-based campaigns and programs.
- Develop strategy and training to support the full sales cycle, including product demos, sales training, technical content, competitive intelligence.
What you Have
- A strong background in product marketing, with experience working in the CX space, and enterprise marketing.
- Proven success driving sales enablement programs for enterprise teams.
- The ability to think strategically, and develop comprehensive industry informed go-to market plans.
- Excellent written and verbal communication skills, with a track record of writing compelling content for executive and enterprise audiences.
- Strong technical literacy with the ability to simplify complex concepts.
- The ability to think creatively about new and stand-out ways to engage current customers to both upsell/cross sell and drive adoption.
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work.
Benefits:
- Market competitive total compensation package
- Market competitive company paid family medical and individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
Company Description
Quiq (based in Bozeman, Montana with offices in New York City and London) is a leading technology company that makes it easy for people to have a conversation with a company. Do you ever wish you could just text message a company for help instead of having to call or email? Us too! That’s exactly why Quiq was founded. Founded in 2015, Quiq enables conversations between brands and their customers via messaging across SMS, Facebook Messenger, Whatsapp, Apple Business Chat, Google Business Messenger, and many other messaging channels. 200 companies, including Overstock, Nespresso, Wella, Accor Hotels, Volvo and Spirit Airlines, trust Quiq to connect them to their customers via messaging. Our team has deep roots in customer service and CX, and big plans to transform the space. And, these plans include you! We look forward to meeting you and growing Quiq together.
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US.
