Smith.ai

We started in 2015, offering AI agents and North America-based live human receptionists for businesses. We handle calls, web chats, and text messages. Our virtual receptionists can schedule appointments, qualify leads, manage new client intake, and make outbound calls.

We offer ²⁴⁄₇ call and chat coverage, custom greetings, and lead management. We integrate with over 7,000 systems, including CRMs like Salesforce and HubSpot, and booking software like Calendly. We also offer outreach campaigns with sales-trained agents, spam call blocking, call recording, and various notification options such as email and SMS summaries.

Since 2015, we’ve answered over 1 million calls and chats, handled more than 20 million calls, and saved clients over 1 million work hours. We serve over 5,000 businesses—including lawyers, consultants, agencies, and contractors—and other small businesses and independent professionals.

Our mission is to help small businesses thrive in an AI-powered world. We aim to make businesses more efficient, save them time and money, keep clients happy, and help them grow with qualified leads.

We foster an inclusive and supportive global work culture that encourages individuals to reach their potential. We value transparency, authenticity, and empowering our employees to shape their careers in a challenging, rewarding, and fun environment. We encourage idea sharing and internal leadership, maintaining a discrimination-free environment with strong diversity and inclusion.

We have a team of 51-200 employees, supported by over 500 North American live agents. We have a fully remote, global work culture.

We focus on creating an inclusive and supportive environment that encourages continuous growth and teamwork. We encourage employees to share ideas and support their career development, with an emphasis on promoting leaders from within.

Our culture values collaboration, reliability, ethical decision-making, and adaptability. We are committed to diversity and inclusion.

We offer several employee benefits and perks, including a fully remote work environment that lets you work from anywhere in the U.S. Compensation is competitive, with base salary, variable pay components, and equity ownership.

Our benefits package includes medical, dental, and vision insurance, a 401(k) plan, life insurance, and a Flexible Spending Account (FSA). You also receive unlimited paid time off (FTO).

We emphasize rapid growth opportunities, promotions, and access to industry-leading tools and sales enablement support.