Job description
About Henry Meds:
Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our patients get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!
Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!
Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!
Position Overview:
Our Virtual Health Coaches deliver on Henry Meds’ mission to deliver exceptional care and promote sustainable wellness outcomes by:
- Prioritizing person-centered care, using emotional intelligence and clear communication to help clients achieve lasting behavior change
- Encouraging client engagement and satisfaction, which directly enhances retention and promotes long-term health outcomes.
- Using approved coaching interventions, empathy, and collaborative goal-setting to promote adherence and provide practical tools for long-term success, all while respecting cultural preferences and individual barriers.
- Contributing to operational excellence by providing feedback to refine tools and workflows and fostering a positive team environment.
Duties and Responsibilities:
- Carry a full daily caseload of patients, conducting 30-minute video sessions and/or email communications with each (caseloads may vary and will be adjusted in support of evolving business needs)
- Having a working knowledge of all partnerships and coach clients in accordance with respective established protocols
- Willing to support special projects if the need arises with a focus on prioritizing clients and caseload management over any additional project work
- Attend all specific trainings and team meetings
- Respond to action items communicated by supervisor in a timely manner
- Establishing and maintaining strong rapport with each client
- Keeping accurate coaching notes to capture relevant background, unique motivators, and significant life events/details for each client
- Demonstrating robust and balanced use or a wide range of clinical coaching skills (motivational interviewing, stages of change, acceptance, scope, reframing, goal-setting, solutions-focus, accountability)
- Tailoring coaching strategies to the client’s preferences and/or identified stage of change
- Integrating a variety of program features into the coaching experience to encourage engagement
- Proactively provide vetted resources and foundational health knowledge as appropriate
- Consistently adopting and implementing new changes to assigned coaching protocols
- Supporting and collaborating with teammates while also having the autonomy to work independently to manage a full caseload of coaching clients
- Actively participating in relevant protocol/skill-enhancing trainings
You should have:
- Minimum of 3 years of experience in a health and wellness coaching setting
- Specialization: In-depth knowledge of medications that the company offers patients, particularly GLP-1s.
- Skills: Excellent communication and interpersonal skills, with the ability to motivate and support clients from diverse backgrounds
- Certification: Such as NBHWC (National Board for Health & Wellness Coaching) or ICF (International Coaching Federation) - other relevant certifications will be considered
You may have:
- Live 1:1 (video, in-person, or telephonic) and group coaching experience is a plus
- Fluency in English and Spanish
- Proficiency in Slack & GSuite
- Weekend availability
Working Conditions & Equipment Use:
- A quiet home office environment
- Ability to work 8 hours a day on a computer
- Daily computer use and proficiency required
- Must have the ability to respond to multiple communication platforms in a timely manner
Company Offers:
- Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).
- 401(k) with matching contributions beginning your first day.
- Unlimited PTO (target of 4 weeks), 6 floating holidays, and 4 company observed holidays.
- Fully remote position with occasional travel.
- Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day.
Equal Opportunity Statement:
Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.
Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.
Salary Range: The Health Coach position offers $54,000-$58,000 annually based on experience.
This salary represents Henry Med’s good faith and reasonable estimate of the possible compensation for this role at the time of posting, and Henry Meds may ultimately pay more or less than the posted salary. The final salary for this position will be determined by Henry Meds sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Henry Meds business and other operational considerations.
