Job description
We are seeking a Bilingual Healthcare Call Center Scheduler with expertise in behavioral health scheduling and proficiency in AthenaOne. The ideal candidate is fluent in Spanish and English, has at least 3 years of scheduling experience in a healthcare environment, and thrives in a fast-paced, patient-centered setting.
This position is essential in ensuring smooth health center operations by providing excellent customer service, managing patient calls, and maintaining accurate schedules and records.
Key Responsibilities:
Answer incoming patient telephone calls promptly and route to appropriate departments.
Schedule patient appointments accurately following established procedures.
Manage provider and scheduling resources to ensure full and efficient schedules.
Document and route clear and concise messages for providers and staff in the EMR system.
Maintain strict patient confidentiality in compliance with HIPAA and organizational protocols.
Collect, verify, and manage health insurance and demographic information.
Conduct appointment reminder and confirmation calls.
Provide general information to callers with professionalism, empathy, and courtesy.
Participate in required meetings, trainings, and in-service education.
Perform other related duties as assigned.
Minimum 3 years of healthcare scheduling/call center experience.
Bilingual in Spanish and English (required).
Proficiency with AthenaOne EMR or similar scheduling systems.
Strong organizational and multi-tasking skills.
Excellent customer service and telephone etiquette.
Ability to work in a culturally diverse environment with professionalism and respect.
Demonstrated ability to work under pressure and handle stressful situations.
High attention to detail and aptitude for learning new skills quickly.
Compassionate, empathetic communication style.
Computer literacy and adaptability to new systems.
Amenable to work during U.S. business working hours.
Work-from-Home Device Requirement:
Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher.
Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi).
Work Environment: Quiet, well-lit space with minimal background noise.
Permanent Work From Home
Weekly Paychecks
Fixed Weekends Off
HMO Reimbursement on your 90th day
Thriving Company Culture with Complete Autonomy
Exclusive Specialized Training Programs
Unlock Your Potential with a Highly Competitive Salary
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Who are we?
MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
