Summary
The Help Desk Support Specialist position at Dahlgren Naval Surface Warfare Center involves providing customer support and technical assistance to RDT&E Network users. The role requires DOD Secret Security Clearance, Active CompTIA Security+CE or equivalent IAT Level II Certification, and 1 year of similar experience. The salary is $60K (depending on experience) and the position offers full-time employment with benefits.
Requirements
- DOD Secret Security Clearance
- Active CompTIA Security+CE or equivalent IAT Level II Certification
- 1 year of similar experience
Responsibilities
- Provide on-site desktop support as needed, provides general help desk support for User Assistance
- Provide phone support to users to resolve issues relating to RDT&E connectivity and RDT&E Active Directory domain account User Management
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
- Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
- Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity
Benefits
Full-time employment with benefits
