Job description
Job Description
Job Title : Helpdesk Support
Location: St. Petersburg, FL
Duration: CTH
Job Description:
1.Imaging / re-imaging laptops & desktops
2.Troubleshooting technical laptop and desktop issues (Windows & applications)
3.Decommissioning end-of-lease desktops & laptops
4.Diagnosing laptop & desktop hardware issues
5.Mapping network drives / printers
6.Coordinating laptop & desktop repairs with hardware suppliers
7.Assisting with application testing
8.Vendor escorts (occasional)
9.Some relocation of desk phones / workstations
10.Some remote support (via remote access software)
Background:
1.3-5 years technical support experience
2.Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
1.Strong Windows 7 troubleshooting & diagnostics
2.Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
3.Hardware troubleshooting & diagnostics (laptops, desktops)
4.Basic networking (drive / printer mappings, network connection diagnostics)
5.Active Directory / PC security
6.Internet Explorer & Chrome troubleshooting
7.BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
1.Good communicator (written and verbal)
2.Takes responsibility & accountability
3.Teachable
4.Solutions-focused
5.Team player – able to contribute new ideas
6.Flexible in terms of workload and daily tasks
Additional Information
All your information will be kept confidential according to EEO guidelines.
