Job description
Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential.
AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.
Location: Remote 70%, Travel 30%
Job Type: FT International Consultant
Salary: $1,000 - $1,500 USD per month
Important: Only resumes and cover letters in English will be considered.
Responsibilities include, but are not limited to:
- Onsite AV Tech:
- Handle audio-visual equipment setup, testing, and assistance during live events
- Interact with clients and deliver outstanding customer service on-site
- Ensure high-quality AV setup and seamless technical support during events
- Adhere to business-appropriate dress and professional presentation standards
- Remote Helpdesk Support & Onboarding:
- Provide remote technical assistance and helpdesk support to end users
- Assist with software installations, updates, and basic troubleshooting
- Offer onboarding support and technical orientation to new users
- Communicate clearly and professionally with staff to address technical issues
- Stay current with helpdesk best practices, systems, and internal technology tools
Qualifications:
- Valid U.S. entry visa required
- Proven experience as an AV Technician and/or Helpdesk Support Specialist
- High school diploma or GED required; College degree in a relevant field is preferred
- Advanced English skills in verbal and written communication are required
- Strong interpersonal and client-facing communication skills
- Demonstrated customer service mindset and professional demeanor
- Solid organizational and time management skills
- Ability to operate effectively in a fast-paced, dynamic environment
- Willingness and ability to travel approximately once per month
Benefits & Work Environment:
At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include:
- 100% remote work environment with occasional travel to on-site conferences (based on the position)
- Paid Time Off (available after 90 days), including:
- Vacation Days
- Sick Leave
- Compensatory Time
- One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
- Jury Duty Pay
- Paid Time Off for Voting
- Paid federal holidays with early release the day prior
- Summer Fridays
- All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals
Join a company that values innovation, initiative, and the individuals who drive it forward.
Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process.
Equal pay for equal work. EEO-ACA Compliance.
