Job description
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 140 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Hiring Success Manager to help spearhead the overall look and feel of our features and services.
As a Hiring Success Manager, you’ll be the trusted advisor and main point of contact for clients and their global employees. You’ll guide everyone through local employment regulations and best practices, ensuring compliance at every stage. You’ll communicate clearly, keep stakeholders up to date, and provide a seamless onboarding experience for all.
What you’ll be doing:
- Own the Onboarding Experience:
- Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform.
- Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork.
- Keep all parties informed of progress every step of the way.
- Leverage EOR Expertise:
- Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring.
- Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country.
- Maintain Accurate Data:
- Ensure all core information related to onboarding is correct and up to date in our systems.
- Work closely with our global network of partners to uphold compliance and consistency.
- Champion Continuous Improvement:
- Collect user feedback and share it with our Product team to influence future enhancements.
- Stay informed about product updates so you can advise clients and team members with confidence.
- Resolve Service Issues:
- Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.
What you’ll need:
- 2+ years of experience in Account Management, Customer Support/Success, or related roles—ideally in a SaaS platform environment.
- Employer of Record (EOR) experience or a strong background in global HR, payroll, or global mobility.
- Time Management & Organization: You’ll juggle client meetings, partner coordination across time zones, and internal tasks—strong prioritization skills are essential.
- Attention to Detail: Compliance is crucial in global hiring, and your diligence ensures accuracy at every stage.
- Empathy & Communication: You’ll interact with people from all over the world, so clear, friendly communication is a must. Excellent English (both verbal and written) is required.
- Independence & Initiative: You’re comfortable working autonomously, solving problems proactively, and reaching out for help when needed.
- Collaboration: Our global team thrives on diverse perspectives and teamwork; you should enjoy working with people from various backgrounds.
- Motivation & Drive: You’re passionate about our mission—enabling freedom of work globally—and are always looking to optimize processes and improve the customer experience.
Why work at RemoFirst?
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
