Job description
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Role can be Office Hybrid or Remote, subject to location.
ROLE OVERVIEW:
Successful candidate will be expected to take part in a rota covering Canadian hours. One week in 10 they will work 2pm to 10pm.
To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC’s installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via communication or negotiation with the Customers, Partners, and NEC Housing.
MAIN RESPONSIBILITIES:
- Provide technical assistance, application support, usage advice and guidance to NEC customers
- Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
- Understand the contractual commitments in place with NEC’s customers and ensure incidents/problems are resolved within contracted SLA’s
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
- Develop and implement technical support procedures/documentation
- Preparation and delivery of proactive support services (ITIL Problem Management)
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers.
Qualifications
ESSENTIAL SKILLS:
- Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API’s etc)
- Expereince working with NEC Housing would be preferable
- Proven track record of supporting applications deployed using web technologies
- The generation and manipulation of SQL scripts to query and manage database content
- Experience of being part of a service infrastructure delivering support services to customers within pre-defined timescales.
- Experience of working for/with the Public Sector
- Good customer relationship skills
DESIREABLE SKILLS:
- Awareness of administering operating systems including Microsoft Windows (client and server), Linux and UNIX Solaris
- Experience of application delivery tools
- Intermediate or advanced knowledge of Microsoft Office
- ITIL v4 Foundation certificate
- Understand principles of software development within an ISO 9001 accredited environment
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
